IT Support Specialist

Cognizant; Rancho Cordova (CA); On-site; USD 63,000 - 73,000; Full time

Job summary

Cognizant is seeking an IT Support Analyst to provide technical support and ensure reliable operation of IT services for end users. This role will troubleshoot hardware, software, and Microsoft 365 issues while delivering excellent customer service.

The ideal candidate will support endpoint devices, collaboration tools, and local IT infrastructure in a fast-paced enterprise environment. Applicants must be authorized to work in the US.

Qualifications

• 3 to 7 years of IT support, service desk, or EUC experience.
• Experience supporting Windows 10/11 environments.
• Hands-on Microsoft 365 administration and support.

Responsibilities

• Provide Level 1 and Level 2 desktop, laptop, printer, and mobile device support.
• Troubleshoot hardware, software, OS, and application issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint.
• Assist with audio/video conferencing and collaboration technologies.
• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Perform imaging, software installation, upgrades, and patching.
• Use Intune and SCCM for endpoint management and inventory.
• Track IT assets and maintain accurate records.
• Support network connectivity and local infrastructure activities.

Skills

Desktop support

Microsoft 365

Active Directory

Networking basics

ITIL knowledge

Customer service

Communication

Endpoint management

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

SCCM

Job description

Cognizant is seeking an IT Support Analyst to provide technical support and ensure the reliable operation of IT services for end users. This role is responsible for troubleshooting hardware, software, network, and Microsoft 365 issues while delivering excellent customer service. The ideal candidate will support endpoint devices, collaboration tools, and local IT infrastructure in a fast-paced enterprise environment.

Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future.

Key Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Assist with audio/video conferencing and collaboration technologies.
• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Perform device imaging, software installation, upgrades, and patch management.
• Utilize endpoint management tools such as Microsoft Intune and SCCM.
• Track IT assets and maintain accurate inventory records.
• Support network connectivity troubleshooting and local infrastructure activities.
• Collaborate with internal teams and external vendors to resolve technical issues.
• Create and maintain technical documentation and knowledge base articles.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• 3 to 7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing (EUC).
• Experience supporting Windows 10/11 environments.
• Hands-on experience with Microsoft 365 administration and support.
• Knowledge of Active Directory, Group Policy, and endpoint management tools.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with IT Service Management (ITIL) practices.

Preferred Skills

• Hardware and software troubleshooting.
• Remote support tools and incident management systems.
• Printer and peripheral support.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to manage multiple priorities.

The salary range for this role is between $63000 and $73000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/3/2026.