NOC Analyst

Cognizant; Plano (TX); Remote; USD 37,800 - 68,500; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Join a forward-thinking company as a NOC Analyst, where you'll resolve network issues and ensure system stability. This exciting role involves monitoring and maintaining voice, data, and video services, requiring a strong understanding of networking technologies. You'll collaborate with various departments to meet the company's needs while developing excellent customer relationships. If you're a proactive problem-solver with a passion for technology and a knack for communication, this is the perfect opportunity for you to thrive in a dynamic environment. Embrace the challenge and make a significant impact in the digital transformation journey.

Qualifications

• Minimum 12 months experience in Technical Support or similar role.
• Excellent understanding of ITIL processes and standards.
• Clear communicator with strong analytical skills.

Responsibilities

• Manage IT infrastructure events and respond to incidents 24/7.
• Monitor, support, and troubleshoot network issues.
• Create and update trouble tickets as required.

Skills

Network diagnostic skills

Linux CLI skills

Windows Sysadmin skills

SAN Basics

Analytical skills

Communication skills

Time management

Education

CCNA (Cisco Certified Network Associate)

Tools

ServiceNow

Jira

CA Spectrum

Splunk

SCOM

F5 Load Balancer

VMware

Windows AD

Job description

This position is open to fully remote in the United States. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Job Summary

As a NOC Analyst, you will be responsible for resolving tickets, monitoring, and maintaining network systems. You will work with a team to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This role requires a strong understanding of switching and routing technologies and will involve collaboration with various departments to meet the company's networking needs.

Responsibilities

• Management of events related to IT infrastructure elements which encompasses monitoring and responding to event consoles, incident identification and management, notification, filtering, correlation, response, closure, and reporting of such events, on a 24x7x365 basis using event monitoring tools like CA Spectrum.
• Monitor, support and troubleshoot issues by following the SOP based documentation.
• Create and update trouble tickets as required.
• Respond to Infrastructure alarms; take appropriate action to classify, prioritize, and resolve the issues.
• Provide critical service outage notification and escalate issues for timely resolution; notify appropriate stakeholders accordingly.
• Maintain and comply with standard technical and administrative procedures.
• Develop and maintain excellent customer relationships.
• Execution and management of IT operational activities but not limited to incidents resolution, request fulfilment, and the execution of documented operational tasks.

Qualifications

• A minimum of 12 months experience in a Technical Support or similar role.
• Good communicator with a natural aptitude for dealing with people.
• Basic Skills required as below:
  • Network diagnostic skill & OSI Models.
  • Linux CLI skills.
  • Windows Sysadmin skills.
  • SAN Basics.
• Excellent understanding of ITIL processes and standards.
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Ability to assess faults, prioritize, respond and escalate accordingly.
• Capable of multi-tasking, good time management and prioritization of workload.
• Clear communicator (both written and verbal).
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Must be proficient at documenting issues to make sure things are taken care of promptly.
• Tool Experience nice to have:
  • ServiceNow.
  • Jira.
  • CA Spectrum.
  • Splunk.
  • SCOM.
  • F5 Load Balancer.
  • VMware.
  • Windows AD.

Certifications Required

CCNA (Cisco Certified Network Associate) or equivalent certification preferred.

Salary and Other Compensation:

Applications will be accepted until 04/18/2025.

The annual salary for this position is between $37,800 - $68,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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