IT Field Service Technician

Cognizant; Farmington (CT); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Paid time off

401(k) plan

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring an IT Field Service Technician to support manufacturing and warehouse operations onsite in Farmington, CT. You will keep shop floor systems reliable, secure, and efficient while driving standardization and ITIL-aligned processes.

With 4+ years of manufacturing IT experience, you will troubleshoot PLC devices, scanners, and printers, install hardware/software, and collaborate across teams on improvements and migrations.

Qualifications

• 4+ years of experience supporting manufacturing, warehouse, or industrial environments.
• Proficient with Windows 10/11, macOS, Linux (Ubuntu) and Microsoft 365.
• Strong root-cause analysis, security controls, and change management.

Responsibilities

• Provide advanced 3rd level technical support across end-user and manufacturing environments, meeting SLA metrics.
• Troubleshoot and resolve complex shop floor issues including PLC devices, scanners, printers, and workstations.
• Install, configure, and maintain hardware and software across network, server, and end-user systems per enterprise standards.
• Collaborate with cross-functional teams on projects and system improvements while ensuring compliance with policies.
• Promote ITIL practices across incident, problem, and change management and pursue continuous improvement.

Skills

Troubleshooting

Strong communication

Independent work

Cross-functional collaboration

ITIL knowledge

Education

Degree in Computer Science or Information Technology

Tools

Windows 10/11

macOS

Linux (Ubuntu)

Microsoft 365 / Office

Networking basics

Job description

About the role

As an IT Field Service Technician, you will make an impact by supporting manufacturing and warehouse operations, ensuring shop floor systems remain reliable, secure, and efficient. This role blends hands-on support with continuous improvement, helping reduce downtime, strengthen standardization, and support technology integrations that directly impact production and user experience. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.

In this role, you will:

• Provide advanced 3rd level technical support across end-user and manufacturing environments, exceeding SLA metrics and maintaining production continuity including after-hours support as needed.
• Troubleshoot and resolve complex issues across shop floor technologies including PLC-connected devices, handheld scanners, label/laser/multifunction printers, and workstations, performing root-cause analysis to eliminate recurring incidents.
• Install, configure, and maintain hardware and software across network, server, and end-user systems in alignment with enterprise standards.
• Partner with cross-functional teams on project initiatives, M&A integrations, and system improvements while vetting shop floor processes for compliance with Networking and Security policies.
• Follow and promote ITIL practices across incident, problem, and change management, and contribute to continuous improvement efforts including standardization, security, and reliability.
• Support enterprise initiatives such as the Windows 11 migration and participate in the development of Field Services standards.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Farmington, CT.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• 4+ years of experience supporting manufacturing, warehouse, or industrial environments with a strong understanding of shop-floor IT systems including PLC-connected devices, handheld scanners, and label/laser/multifunction printers.
• High-level knowledge of Microsoft Windows 10/11, macOS, and Linux (Ubuntu), with proficiency across Microsoft 365, legacy Office Suites, and mobile platforms including iOS, Android, and Windows CE.
• Hands-on experience with PC hardware troubleshooting, serial-based technologies, and familiarity with network, server, telephony, and basic AV support.
• Strong root-cause analysis skills with exposure to process improvement, security controls, and change management, combined with the ability to communicate complex technical issues clearly to non-technical stakeholders.
• Proven ability to multitask, prioritize, and operate independently in fast-paced cross-functional environments.
• Degree in Computer Science, Information Technology, or a related field

These will help you stand out:

• Network+ certification or equivalent, with experience in manufacturing system integrations, M&A environments, or large-scale OS migrations such as Windows 11.
• Knowledge of IT security standards specific to manufacturing environments and exposure to enterprise IT architecture and a broad range of business applications.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until 28 August, 2026
The annual salary for this position is between USD $78,000 - $85,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.