IT Support Engineer

Cognizant; Arkansas; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Bentonville, AR is seeking an IT Support Engineer to deliver end-user computing support in a fast-paced enterprise environment. You will provide onsite and remote end-user support for desktops, laptops, and Windows systems, handle imaging and provisioning, and manage asset lifecycles and inventory.

Responsibilities include resolving incidents, coordinating with internal teams and vendors, maintaining accurate documentation, and managing ServiceNow tickets while ensuring timely,

Qualifications

• Strong knowledge of Windows operating systems and desktop support.
• Experience imaging, deployment, and device provisioning.
• Experience troubleshooting hardware, software, printers, and peripherals.
• Ability to diagnose and resolve end-user issues efficiently.
• Familiarity with IT ticket management and service requests.
• Asset inventory and lifecycle process familiarity.
• Strong customer service, communication, and problem-solving skills.
• Ability to coordinate with users, vendors, and support teams.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows systems.
• Perform laptop imaging, device provisioning, and software installation for new hires.
• Maintain desktop OS and hardware for reliability.
• Coordinate with internal teams and vendors to resolve incidents.
• Administer IT asset lifecycle activities including inventory and audits.
• Support workplace infrastructure and basic network connectivity troubleshooting.
• Manage ServiceNow tickets and provide Outlook configuration support.

Skills

Windows OS & desktop support

OS imaging & deployment

Endpoint troubleshooting

Ticket management

Asset lifecycle management

Customer service

Communication

Vendor coordination

Tools

ServiceNow (SNOW)

Microsoft Outlook

Microsoft 365 apps

Job description

Job Title: IT Support Engineer

Job Location: Onsite - Bentonville, AR

We are seeking a proactive and customer-focused IT Support Engineer to provide end-user computing support in a dynamic enterprise environment. This role is responsible for delivering day-to-day desktop support services, laptop imaging and deployment, asset lifecycle management, inventory tracking, ticket management, and troubleshooting of Windows-based systems. The ideal candidate will play a critical role in ensuring seamless IT operations by supporting end users, coordinating with internal technology teams and logistics vendors, maintaining asset records, resolving incidents and service requests, and ensuring a high standard of service delivery. This position offers an opportunity to work in a fast-paced environment supporting enterprise infrastructure, end-user technologies, and workplace services.

In this role, you will

• Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows-based systems, ensuring timely resolution of hardware and software issues.
• Perform laptop imaging, device provisioning, software installation, and deployment activities to support new hires and replacement equipment.
• Manage and maintain desktop operating systems, hardware components, and user workstation setups to ensure optimal performance and reliability.
• Coordinate with internal technology teams and vendors to troubleshoot, escalat, and resolve user incidents and service requests through to closure.
• Administer IT asset lifecycle activities including receiving, allocation, recovery, tracking, inventory maintenance, and audit support.
• Support workplace infrastructure by maintaining hub/IT rooms, performing network cable patching, and assisting with basic endpoint network connectivity troubleshooting.
• Manage and close ServiceNow (SNOW) tickets within defined service levels, maintain accurate documentation, generate operational reports, and provide Microsoft Outlook configuration and troubleshooting support.

What You’ll Need To Succeed (required Skills)

• Strong knowledge of Windows operating systems, desktop support, and endpoint troubleshooting.
• Good understanding of Windows OS imaging, deployment, and device provisioning processes.
• Experience troubleshooting hardware, software, printer, and peripheral-related issues.
• Ability to diagnose and resolve end-user technical issues efficiently.
• Familiarity with IT ticket management and service request handling processes.
• Knowledge of asset inventory management and asset lifecycle procedures.
• Strong customer service, communication, and problem‑solving skills.
• Ability to coordinate effectively with users, vendors, and technical support teams.

Preferred Skills

• Basic network troubleshooting knowledge for user endpoints.
• Understanding of network connectivity concepts, cabling, and patching activities.
• Familiarity with ServiceNow (SNOW) or similar ITSM tools.
• Experience supporting Microsoft Outlook and Microsoft 365 applications.
• Knowledge of workplace technology support and endpoint management practices.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bentonville, AR, USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We’re excited to meet people who share our mission and can make an impact in a variety of ways.

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.