IT Systems Specialist - Onsite in Deland, FL.

Foundever; DeLand (FL); On-site; USD 18,000 - 30,000; Full time

Job summary

Foundever is seeking a Site System Support professional to lead the site’s IT operations, ensure uptime, manage servers, and secure data across LAN/WAN. The role involves hands-on maintenance, backup procedures, user account setup, and collaboration with end users and departments to keep systems running smoothly.

The ideal candidate has 5+ years in an enterprise environment, strong Windows Server experience, MCSE preferred, and proven ability to mentor junior staff while delivering reliable IT

Qualifications

• BA/BS in Computer Science or MIS or equivalent work experience.
• MCSE preferred for advanced server skills.
• Experience with enterprise-scale Windows environments and networked systems.

Responsibilities

• Technical manager for the site and fully responsible for its functionality, maintenance, software applications, hardware and data security/recovery.
• Hands-on role maintaining LAN/WAN, internet connection, and network devices.
• Maintain network hardware/software and configure/upgrade site servers.
• Monitor and perform data backups and recovery processes.

Skills

Windows OS & Server administration

LAN/WAN networking

Data backup & recovery

User account management

Troubleshooting & customer service

Education

B.A./B.S. in Computer Science or MIS

Equivalent work experience

MCSE preferred

Tools

Windows NT/2000

Microsoft Office

MCSE

Job description

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021

Gold Stevie Award Winner for Great Employers in 2024 and 2022

We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Foundever® Stories.

Summary Of Responsibilities

• Technical manager for the site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data.
• Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection.
• Maintaining the network hardware and software.
• Configuration, maintenance and upgrading all site servers.
• Monitoring and performing all data backup and recovery processes.
• Setting up login and e-mail accounts.
• Works with servers, workstations, and printers on the network and in standalone environments.
• Monitors system configuration to ensure data integrity is required.
• Maintains records and documentation concerning the network, server, and LAN/WAN configurations - this includes system and network monitoring and performance analysis.
• Mentors the Site System Support and Site System Support Senior associates.
• Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary.
• Follows and enforces the corporate policies and procedures for maintaining and enforcing the highest standards of security as set out by the corporation.

Position Qualifications

• Provides corporate-wide approved solutions to correct or support the end users’ requests or issues.
• Ensures corporate standards are in place and enforced.
• Defines, develops and maintains production environments.
• Controls user access.
• In-depth knowledge of Windows Operating Systems (PC and Server) and Microsoft Office, including installation, configuration, recovery, and administration.
• Extensive LAN and WAN networking skills.
• Tape backup and restore procedures.
• Ability to manage others and set priorities.
• May require lifting (generally less than 20 pounds) during maintenance/repair of equipment.

Work Experience

• 5 years of experience in similar capacity preferred
• Background in Windows NT, 2000, .NET, Microsoft Office (MCSE)
• Excellent troubleshooting and customer service skills
• Ability to multi-task and take initiatives with minimum direction
• Ability to manage and direct others; experience with large enterprise environments

Education

• BA or BS in Computer Science, MIS or similar program; or equivalent work experience.

MCSE Preferred.

Salary Range

The base pay range for this position is up to $22.12 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements:

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.