Systems Engineer I

InterDev; Alpharetta (GA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer contributions

Health insurance

Continuing education programs

Job summary

A leading IT support firm in Alpharetta is seeking a Systems Engineer I to design and implement internal systems. Responsibilities include IT support, system documentation, and customer communication. The ideal candidate has a Bachelor’s degree in Information Technology and 1-3 years of relevant experience. This full-time role offers a hybrid work model with comprehensive benefits, including health and retirement plans.

Qualifications

• 1-3 years of experience as an IT Support Specialist or System Administrator.
• Understanding of various IT support tools and technologies.
• Ability to adapt to changing work priorities efficiently.

Responsibilities

• Provide IT support relating to issues with internal systems.
• Document maintenance for all computer systems and network infrastructure.
• Communicate with customers about incident progress.

Skills

IT support

Windows Server

Active Directory

VMware

Customer service

Technical diagnosis

Multi-tasking

Education

Bachelor’s degree in Information Technology

Professional IT certifications

Tools

Cisco VPN

ConnectWise

Job description

In an exciting and fast-paced work environment, the Systems Engineer I is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

We have a fun-loving culture and seek employees who thrive under those conditions and promote those values.

• Provide IT support relating to issues with the internal systems and network infrastructure.
• Support services for Microsoft related technologies: Windows Server, Active Directory, Exchange, SQL, SharePoint, File permissions, etc.
• Support services for virtualization technologies: VMware, NetApp, and Microsoft.
• Provide technical services and support at the network level: WAN/LAN connectivity, routers, firewalls, and security.
• Administer hosted and cloud solutions for customers using technologies that meet their requirements.
• Support disaster recovery solutions.
• Utilize remote access solution support: Cisco VPN, Checkpoint VPN, and Terminal Services.
• Document maintenance for all computer systems and network infrastructure.
• Communicate with customers as required by keeping them informed of incident progress and notifying them of impending changes or agreed outages.
• Track incidents and projects using the help desk ticketing system ConnectWise.
• Position requires being a part of an after-hours on call support rotation.

Additional Responsibilities

• Provide and deliver exceptional customer service by ensuring complete customer satisfaction.
• Ability to work in a team and communicate effectively.
• Apply good judgement and elevate service or project issues in a timely manner.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
• Interpersonal skills such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated with the ability to work in a fast-moving environment.
• Comfortable with communicating with all levels of management, business, and technical users.
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment.
• Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Educational and Professional Qualifications

• Bachelor’s degree in Information Technology or a closely related field is preferred.
• 1-3 years of experience as an IT Support Specialist or System Administrator.
• Professional IT certifications such as Microsoft MCP, CompTIA A+, Network+, or Security+ preferred.

Reports to:

• IT Services Manager

Travel

• Travel, if applicable, is primarily locally during the business day.

About InterDev

At InterDev, we take pride in our proven track record of delivering unparalleled Information Technology Management Support and Security services. Over the years, we have consistently met the diverse needs of commercial businesses, government bodies, and nonprofits across the Southern and Mideastern regions of the United States. In addition to managing and hosting IT operations for our valued clients, we distinguish ourselves as pioneers in Geographic Information Services and cutting-edge Telecom/VoIP technologies.

We’re committed to excellence, setting the bar high for service quality while proudly leading the way in our field. Our team at InterDev values its members and is fully devoted to:

• Work/life balance
• Job satisfaction

We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members’ professional development with company funded continuing education programs, employee incentives, and hands‑on experience in a wide variety of configurations, systems, and application environments.

This job operates in a professional office environment and functions in a hybrid work setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This role is predominantly sedentary, involving prolonged periods of sitting at a desk and working on a computer. Occasional lifting of up to 25 pounds may be required, along with the possibility of needing to climb ladders, stairs, or navigate uneven terrain to access equipment or work areas.

Position Type and Expected Hours of Work

This is a full-time, non‑exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5:30 p.m.

This is a hybrid role, with expectations for in‑person work 4 days per week and remote work 1 day per week.

Additional Eligibility Qualifications

Candidate must successfully complete background screening and drug screening upon acceptance of position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

InterDev is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on the following protected classes: age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. InterDev is dedicated to the fulfillment of this policy in regard to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, rates of pay, other compensation, termination, and all other terms, conditions, and privileges of employment.

InterDev values the diversity that military service brings to our workforce. Veterans, reservists, and National Guard members are encouraged to apply. Your service is valued here, and we welcome the opportunity to consider your application.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.