IT Systems Specialist II: Cloud, Security & Deployments

Clearway Pain; Annapolis (MD); Presencial; USD 70.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with employer match

Paid time off

Descripción de la vacante

Clearway Pain is seeking an IT Systems Specialist II to act as the escalation point for issues beyond junior staff. You will administer Entra ID, Intune, and Microsoft 365 across clinics, maintain WAN/LAN networks, and support EHR and cloud services in a HIPAA-compliant environment.

You will mentor IT Systems Specialist I staff, lead deployments, and help plan technology upgrades. A strong foundation in Windows/macOS, scripting, and networking is required, with after-hours on-call rotation.

Formación

• High School Diploma or equivalent WITH three (3) years of related IT support or systems administration experience; OR an equivalent combination of education and/or experience.
• Hands-on administration of Microsoft Entra ID, Intune, and Microsoft 365.
• Working knowledge of Windows and macOS endpoints, Windows Autopilot, and endpoint security tools.
• Working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi, firewalls, and VPN.
• Ability to write or adapt basic scripts (PowerShell preferred) to automate routine tasks.

Responsabilidades

• Resolves escalated tickets from IT Systems Specialist I staff, performing root-cause analysis on recurring or complex issues.
• Administers Microsoft Entra ID: users, groups, conditional access, MFA, SSO application access, and role assignments per change procedures.
• Administers Microsoft Intune: configuration and compliance policies, app deployment, Windows Autopilot, update rings, and device lifecycle management.
• Administers Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Maintains WAN and LAN connectivity at the network level: switches, wireless, firewalls, VPN, and site circuits; works with network and carrier vendors to resolve outages.
• Writes and maintains knowledge base articles, standard operating procedures, and system and network documentation.

Conocimientos

Entra ID administration

Intune administration

Microsoft 365

Windows/macOS endpoints

Networking (TCP/IP, DNS, DHCP)

PowerShell scripting

Office 365 apps

Educación

High School diploma + 3 years IT experience

Bachelor's degree preferred

Herramientas

PowerShell

Azure

Descripción del empleo

Clearway Pain is seeking an IT Systems Specialist II to act as the escalation point for issues beyond junior staff. You will administer Entra ID, Intune, and Microsoft 365 across clinics, maintain WAN/LAN networks, and support EHR and cloud services in a HIPAA-compliant environment.

You will mentor IT Systems Specialist I staff, lead deployments, and help plan technology upgrades. A strong foundation in Windows/macOS, scripting, and networking is required, with after-hours on-call rotation.