IT Systems Specialist & Helpdesk Support

Johanson Technology, Inc.; Camarillo (CA); On-site; USD 36,000 - 43,000; Full time

Job summary

Johanson Technology Inc. is seeking an IT Systems Specialist to deliver technical support to end users and resolve hardware and software issues across the organization.

The role requires hands-on experience with Microsoft 365, Windows 10/11, and TCP/IP networking, along with strong documentation and communication skills. It is a Monday–Friday, 8:00 a.m.–5:00 p.m. position based in Camarillo, CA.

Qualifications

• High School Diploma or GED.
• At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel.
• At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components.
• At least one (1) year of experience configuring networked devices to be used on a TCP/IP network.
• At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
• Configuring apps and working with advanced settings on smartphone OSes such as iOS and Android.
• Proficiency in documenting support activities, incident reports, and solutions for future reference.

Responsibilities

• Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions.
• Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance.
• Follow IT documentation and procedures to ensure accurate task completion.
• Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution.
• Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches.
• Configure VPN client software and provide remote user support.
• Coordinate with HR and department managers on employee onboarding and offboarding processes.
• Configure and troubleshoot Android and iOS mobile devices.
• Set up, configure, and maintain workstations while tracking IT asset inventory.

Skills

Microsoft 365

Outlook

Word

Excel

Hardware troubleshooting

TCP/IP networking

Windows 10/11

Mobile device config

Documentation

Education

Associate's or Bachelor's Degree in IT

Tools

PowerShell

Python

Backup software

Avaya VOIP

Hudu

Job description

Johanson Technology Inc. is seeking an IT Systems Specialist to deliver technical support to end users and resolve hardware and software issues across the organization.

The role requires hands-on experience with Microsoft 365, Windows 10/11, and TCP/IP networking, along with strong documentation and communication skills. It is a Monday–Friday, 8:00 a.m.–5:00 p.m. position based in Camarillo, CA.