IT Systems Specialist.

Business System Solutions; Murfreesboro (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Stable career opportunities

Supportive team environment

Exposure to a wide range of tech

Job summary

Business System Solutions is seeking an IT Systems Specialist who thrives on helping clients and simplifying complex tech. You will support Microsoft 365, Windows, and basic PC issues, triage tickets, and travel to client sites in the Murfreesboro area to resolve problems and improve experiences.

Join a growing team focused on reliable service, strong client relationships, and continuous learning, with opportunities for training and career advancement in a collaborative environment.

Qualifications

• High school diploma or equivalent; technical certifications are a plus.
• Prior experience in a technical support role preferred.
• Experience with ConnectWise or other ticketing systems is a plus.
• Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.

Responsibilities

• Answer client calls, gather relevant details, and triage tickets by priority and severity.
• Diagnose and resolve technical issues promptly to minimize client downtime.
• Escalate unresolved issues to higher-level support or specialized teams after 30-60 minutes.
• Communicate effectively by phone and in writing, including email and ticket updates.
• Utilize Microsoft 365 applications, Windows operating systems, and basic PC troubleshooting skills.
• Provide support for email and Outlook troubleshooting and configuration.
• Travel to client locations within the area to provide face-to-face support.
• Own tickets through resolution or escalation while keeping clients informed of progress and status.
• Perform light-to-moderate physical tasks while on-site at client locations.

Skills

Customer-focused mindset

Problem-solving abilities

Excellent communication

Education

High school diploma or equivalent

Technical certifications preferred

Tools

ConnectWise

Ticketing systems

Job description

IT Systems Specialist

Are You a Technology Hero?

Are you a continuous learner who enjoys discovering new ideas, innovations, and efficiencies? Do you love sharing your knowledge, simplifying complex technology, and helping people feel confident they've come to the right place for support?

If so, we'd love to meet you.

Business System Solutions (BSS) is a full-service IT solutions provider built on strong, honest relationships with our customers, partners, vendors, and team members. We provide managed technology, data protection, and cybersecurity services that help businesses grow, manage risk, protect their information, and focus on serving their own clients.

Why Join BSS?

• Stable, long-term career opportunity
• Supportive team environment
• Exposure to a wide range of technologies
• Training and professional growth opportunities
• Competitive compensation and benefits
• Meaningful work helping people and strengthening businesses

About the Role

BSS is seeking an IT Systems Specialist who is hungry, humble, and smart. Our team is passionate about bringing people and technology together, and we're looking for someone who enjoys building strong client relationships, helping new clients feel at ease, and creating exceptional experiences every day.

In this role, you will:

• Answer client calls, gather relevant details, and triage tickets by priority and severity.
• Diagnose and resolve technical issues promptly to minimize client downtime.
• Escalate unresolved issues to higher-level support or specialized teams after 30-60 minutes.
• Communicate effectively by phone and in writing, including email and ticket updates.
• Utilize Microsoft 365 applications, Windows operating systems, and basic PC troubleshooting skills.
• Provide support for email and Outlook troubleshooting and configuration.
• Travel to client locations within the area to provide face-to-face support.
• Own tickets through resolution or escalation while keeping clients informed of progress and status.
• Perform light-to-moderate physical tasks while on-site at client locations.

Physical Requirements

This position may require:

• Moving and setting up computer equipment
• Cabling and wiring
• Racking and mounting equipment
• Basic troubleshooting of physical hardware

Qualifications

• High school diploma or equivalent; technical certifications are a plus.
• Prior experience in a technical support role preferred.
• Experience with the ConnectWise suite or other ticketing systems is a plus.
• Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.

If you're a tech hero who enjoys helping people solve problems and wants to be part of a supportive, growth-focused team, we'd love to hear from you.

BSS participates in E-Verify.