IT Systems Programmer & Analyst II

City of Portsmouth; Portsmouth (VA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

City of Portsmouth seeks a technical support specialist to provide maintenance for Tyler Technologies applications. Responsibilities include testing upgrades, solving tickets, and training end users.

The role involves analyzing user needs, designing new software, and coordinating with vendors and staff to implement fixes and upgrades. Requires knowledge of database practices, ability to prepare training materials, and strong problem-solving skills.

Formación

• Bachelor's degree in information systems management or related field preferred; 3–5 years in public sector software administration, customer support and analysis is a plus.

Responsabilidades

• Test system upgrades and patches; review tickets for timely resolution.
• Create training documentation and conduct end-user training.
• Coordinate with vendor and internal teams to implement upgrades and fixes.
• Analyze user requirements and design/implement new software; plan system implementation.

Conocimientos

SQL

Database management

Analytical thinking

Educación

Bachelor's degree in Information Systems management or related field

Herramientas

Oracle forms & reports

Descripción del empleo

City of Portsmouth seeks a technical support specialist to provide maintenance for Tyler Technologies applications. Responsibilities include testing upgrades, solving tickets, and training end users.

The role involves analyzing user needs, designing new software, and coordinating with vendors and staff to implement fixes and upgrades. Requires knowledge of database practices, ability to prepare training materials, and strong problem-solving skills.