ERP Tech Support Specialist

Tyler Technologies, Inc.; Renton (WA); On-site; USD 38,000 - 61,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Technical Support Specialist in Renton, WA. You will provide basic software, OS and hardware phone support to Tyler clients and employees, diagnosing and solving issues with Tyler software products.

Responsibilities include assisting clients and on-site staff, documenting interactions, prioritizing open calls, and escalating when needed. A Bachelor's degree in CS or business, ERP experience, and SQL exposure are valued.

Qualifications

• Experience with ERP solutions or accounting software.
• Exposure to relational databases or SQL desirable.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide general software, OS and hardware phone support.
• Support clients and on-site Implementation staff.
• Conduct first level diagnosis of system defects and notify PMs.
• Resolve client inquiries and issues promptly with teams.
• Document client interactions in designated systems.
• Manage open calls and prioritize according to policies.
• Escalate when beyond technician's control.
• Meet service measurements daily/weekly/monthly/quarterly.
• Assist clients with standard workstation installs of client software.

Skills

Excellent interpersonal communication

multitask

Strong analytical

Team work

Education

Bachelor's degree in Computer Science or Business Administration

Tools

SQL

Job description

Tyler Technologies, Inc. is seeking a Technical Support Specialist in Renton, WA. You will provide basic software, OS and hardware phone support to Tyler clients and employees, diagnosing and solving issues with Tyler software products.

Responsibilities include assisting clients and on-site staff, documenting interactions, prioritizing open calls, and escalating when needed. A Bachelor's degree in CS or business, ERP experience, and SQL exposure are valued.