IT Systems Operations Engineer: Linux/Windows Troubleshooter

Astreya Partners, LLC

San Francisco (CA)

On-site

USD 98,000 - 155,000

Full time

14 days+

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Benefits offered by this job

Medical through UHC (PPO/HSA) for CA

Dental through UHC

Vision through UHC

401k Plan

Paid Time Off

Life Insurance

Job summary

Astreya is seeking an IT Systems Operations Engineer to provide business-hours support for Linux and Windows systems and engineering applications at one of the leading AI organizations. You will take ownership of cases, troubleshoot issues, deliver practical fixes, and partner with engineering teams to close workflow gaps and prevent repeat problems.

The ideal candidate is a self-directed problem solver who prioritizes by impact, communicates clearly, and leaves systems and documentation better

Qualifications

Experience administering Linux endpoints and servers at scale.
Hands-on Windows endpoint and server administration.
Working knowledge of TCP/IP, DNS, DHCP, routing, and VPNs.
Experience diagnosing endpoint enrollment, compliance, configuration, and application deployment failures.
Ability to diagnose application launch, connectivity, license-checkout, and sign-in failures, and to trace group membership, provisioning, and SSO issues with application and identity owners.
Demonstrated ability to work independently: prioritize by impact, investigate unfamiliar issues, identify recurring gaps, and keep users and engineering owners informed through resolution.
Experience applying scoped fixes to existing systems, testing affected workflows, documenting results, and reverting unsuccessful changes.
Strong written communication, including clear case notes, actionable engineering and vendor escalations, and reusable troubleshooting documentation.
Familiarity with Git, infrastructure as code, and configuration management sufficient to follow existing review and rollout processes.

Responsibilities

Systems Operations: Troubleshoot and configure existing Linux/Windows workstations, servers, and shared or specialized devices, including services, permissions, and connectivity.
Device Management: Resolve device enrollment, compliance, software installation, and update failures; restore broken self-service software delivery.
Application Support: Diagnose application launch, connectivity, and licensing failures; work with engineers or vendors on fixes and verify the user's workflow.
Network Connectivity: Investigate Wi-Fi, DNS, DHCP, routing, and VPN issues; apply approved fixes or elevate with diagnostic evidence.
Identity and Access: Troubleshoot sign-in, permissions, group membership, and provisioning; restore approved access and repair broken request workflows with owners.
Workflow Improvements: Identify recurring issues, contribute small configuration or tooling fixes where qualified, and improve support procedures with engineering partners.