Systems Operations Engineer

Ztek Consulting, Inc.; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Ztek Consulting, Inc. in Charlotte, NC is seeking a Systems Operations Engineer for an immediate need.

This client-facing role involves regular interactions with client managers and leading production system support across incident, problem, change and release management. You will collaborate with development and business teams and work with a US/India engineering team to maintain availability and performance.

Qualifications

• Senior-level role focusing on production systems support.
• ITIL-based incident, problem, change and release management.

Responsibilities

• Drive adoption of ITIL services across applications.
• Execute incident, problem, change and release management for diverse apps and technologies.
• Lead remediation activities and run incident bridges; report status on active issues.
• Identify root causes and implement preventative actions.
• Multi-task across a wide range of activities and communicate clearly across teams.
• Collaborate with vendors and offshore teams to troubleshoot issues.
• Identify gaps and single points of failure in current processes or designs.
• Create and update troubleshooting runbooks and training materials.
• Create and maintain build/configuration documentation with knowledge transfer.
• Drive automation for repetitive tasks to improve efficiency.
• Ensure security, quality and compliance for the supported area.
• Perform daily maintenance and proactive production environment reviews.
• Process tickets to resolve incidents, problems, and requests on time.

Skills

Client interaction

Incident management

ITIL processes

Tools

SQL

Autosys

OpenShift/Kubernetes

Linux

Shell scripting

AI adoption

Job description

We are currently looking for a Systems Operations Engineer for an immediate need. This is a client-facing role, and the candidate will have regular interactions with various client managers.

Systems Operations Engineer

Location:- Charlotte, NC (1st choice) Irving, TX or Minneapolis, MN- Onsite

What are the top 3 skills required for this role?

SQL, Autosys, Openshift/Kubernetes, Linux, Shell scripting, AI-adoption

Job Description/ Responsibilities

Systems Operations Engineer (App Ops support):

This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing. This position will follow corporate policies regarding security, documentation, audit and change control processes. This individual will collaborate with a team of US and India engineers maintaining the availability and performance of the production systems.

Position Responsibilities and Expected Outcomes:

• Drive adoption of core tooling and align to ITIL services
• Execute incident, problem, change and release management across a wide range of applications and technologies
• Drive remediation activities, run incident bridges, and provide status on active issues
• Drive root cause identification and preventative actions
• Effectively multi-task across a wide range of activities
• Communicate effectively (both verbal and written) across multiple teams
• Work with vendors and vendor products to troubleshoot issues
• Identify gaps and single points of failure in current technology process or design
• Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
• Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
• Drive identification and development of automation for repetitive tasks
• Ensure quality, security and compliance requirements are met for supported area
• Execute daily maintenance tasks and proactive review of the production environment
• Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester

Will require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore teams.

It’s a large team of application support engineers, covering HR and Legal based application suites. Need to be AI-inclined, right attitude with flexibility of work hours when needed and good comm skills/soft skills.