IT Systems & Networking Support Specialist

Maynepharma; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Mayne Pharma is seeking an IT Helpdesk Specialist to install and maintain computer hardware/software, manage Active Directory and Exchange, and support VOIP and mobile devices. This role includes troubleshooting end-user issues and providing staff training as needed.

The candidate will support a wide range of technologies, deliver documentation, and assist executive leadership. On-site Raleigh, NC experience preferred with strong customer service skills.

Qualifications

• Associate or Bachelor’s degree in MIS or Computer Science is preferred.
• High school diploma with at least two years IT experience acceptable in lieu of a degree.

Responsibilities

• Resolve end user issues and requests in a timely manner; diffuse stressful customer situations and oversee escalation and resolution of issues.
• Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications).
• Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment.
• Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc.
• Mobile device management and provisioning knowledge
• Publish support documentation to assist staff with requests for information & provide staff training if required
• Discuss, diagnose, and correct hardware/software/networking problems with end users
• Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software
• Ability to present and deliver IT training material
• Comfortable supporting Executive Leadership and Board Members

Skills

Customer Service

Troubleshooting

Technical Learning

Problem Solving

Attention to Detail

Conflict Resolution

Customer Focus & Service

Resilience

Education

Associate or Bachelor’s degree in MIS or Computer Science

High school diploma or equivalent with IT experience

Tools

Active Directory

MS Office

Exchange

VOIP

Mobile Device Management

Helpdesk Software

Job description

Mayne Pharma is seeking an IT Helpdesk Specialist to install and maintain computer hardware/software, manage Active Directory and Exchange, and support VOIP and mobile devices. This role includes troubleshooting end-user issues and providing staff training as needed.

The candidate will support a wide range of technologies, deliver documentation, and assist executive leadership. On-site Raleigh, NC experience preferred with strong customer service skills.