IT Systems & Network Support Specialist

City-of-Springdale,-A; Springdale (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

City of Springdale is seeking an IT Support Analyst to provide first-class technical support for installation, configuration, and maintenance of systems, hardware, and software across city-wide infrastructure.

The role includes second-level troubleshooting, system monitoring, backups, and collaboration with vendors. Candidates should have a Bachelor’s degree and 3+ years in related fields, plus strong customer service skills and on-call availability.

Qualifications

• Bachelor’s degree required; minimum of 3 years in computer and/or network security systems, audio/video equipment, applications and techniques in a related field; minimum 1 year of management experience.
• Must be proficient in the use of desktop, hardware and software (Access points, printers, IP cameras, peripherals, etc.)
• Ability to utilize internal and external resources to obtain information and data for routine assignments and special projects.
• Ability to establish and maintain effective working relationships with management and staff.
• Skill in organizing resources and prioritizing, and the ability to learn and support new systems and applications.

Responsibilities

• Provide first-class technical support for installation, configuration and maintenance of systems, hardware, software and related infrastructure.
• Provide second-level support for all client issues, including trouble ticket issuance and management, client troubleshooting, and problem documentation.
• Monitor systems functioning to identify performance problems and implement changes or configuration modifications to resolve issues and increase efficiency.
• Maintain system networking addressing for connectivity, including IP addressing, servers, domains, and workstations; document related systems.
• Install, configure, and maintain third-party and internally developed server applications.

Skills

Desktop support

Network administration

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science or related field

Tools

Access points

Printers

IP cameras

Peripherals

Job description

City of Springdale is seeking an IT Support Analyst to provide first-class technical support for installation, configuration, and maintenance of systems, hardware, and software across city-wide infrastructure.

The role includes second-level troubleshooting, system monitoring, backups, and collaboration with vendors. Candidates should have a Bachelor’s degree and 3+ years in related fields, plus strong customer service skills and on-call availability.