IT Systems & Help Desk Administrator (Windows)

Flex-N-Gate LLC.; Royal Oak (MI); On-site; USD 40,000 - 64,000; Full time

Job summary

Flex-N-Gate LLC. Information Technology Administrator role ensuring reliable computer operations and end-user support. You will receive, prioritize, document and resolve help requests, with hands-on desktop assistance as needed.

Responsibilities include first-level problem determination, escalation to the proper team, and software support within a Windows environment. Availability for 24/7 support is required.

Qualifications

• Strong communication skills (verbal and written).
• 2-4 years' work experience in related field.
• Certifications from accredited schools in computer systems.

Responsibilities

• Administer a small, uniform site alone or assist in larger system administration.
• Perform first level problem determination and resolution on all problems.
• Escalate unresolved issues to the appropriate support team.
• Provide software support focus within the Windows environment.
• Monitor and follow-up on outstanding issues to ensure timely resolution.

Skills

Communication

Energy and Stress

Technical Capacity

Problem Solving

Accountability and Dependability

Performance Management

Ethics and Integrity

Analytical

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Flex-N-Gate LLC. Information Technology Administrator role ensuring reliable computer operations and end-user support. You will receive, prioritize, document and resolve help requests, with hands-on desktop assistance as needed.

Responsibilities include first-level problem determination, escalation to the proper team, and software support within a Windows environment. Availability for 24/7 support is required.