IT Systems Engineering Intern: AI-Driven ITIL & SAP Workflows (Onsite)

Bosch USA; Roseville (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

BOSCH USA is seeking an IT Systems Engineering Intern to support the IT department at the Roseville semiconductor plant in California. The role involves designing and maintaining IT workflows, improving process documentation, and implementing AI-driven solutions to enhance IT support processes.

The intern will collaborate with the Director of IT to map ITIL processes, contribute to KPI development, and prepare dashboards and reports for IT leadership.

Qualifications

• Pursuing or recent graduate with IT/CS focus.
• Strong understanding of ITIL concepts and service management.
• Excellent analytical and research abilities; can synthesize information.
• Excellent written and verbal communication, and able to work independently.

Responsibilities

• Design, develop, and maintain workflows using SAP Signavio.
• Design, update, and maintain information and documentation within Docupedias.
• Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and improve operational efficiency.
• Assist in documenting and mapping existing IT processes against ITIL frameworks (e.g., Incident Management, Problem Management, Change Management, and Request Fulfillment).
• Contribute to the development and refinement of process documentation, work instructions, and standard operating procedures.
• Identify opportunities for automation and improved efficiency within existing ITIL processes.
• Support the rollout of new or updated ITIL processes.
• Assist in identifying, defining, and establishing relevant ITIL-related KPIs and metrics.
• Collect, analyze, and interpret data from various IT systems to track process performance.
• Develop and maintain dashboards and reports to visualize key metrics and trends.
• Contribute to the preparation of regular performance reports for IT leadership.

Skills

ITIL knowledge

Process oriented

Education

Bachelor's degree in IT/CS

GPA 3.0 minimum

Job description

BOSCH USA is seeking an IT Systems Engineering Intern to support the IT department at the Roseville semiconductor plant in California. The role involves designing and maintaining IT workflows, improving process documentation, and implementing AI-driven solutions to enhance IT support processes.

The intern will collaborate with the Director of IT to map ITIL processes, contribute to KPI development, and prepare dashboards and reports for IT leadership.