IT Systems Engineering Intern (19 hours per week)

Bosch USA; Roseville (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

BOSCH USA is seeking an IT Systems Engineering Intern to support the IT department at the Roseville semiconductor plant in California. The role involves designing and maintaining IT workflows, improving process documentation, and implementing AI-driven solutions to enhance IT support processes.

The intern will collaborate with the Director of IT to map ITIL processes, contribute to KPI development, and prepare dashboards and reports for IT leadership.

Qualifications

• Pursuing or recent graduate with IT/CS focus.
• Strong understanding of ITIL concepts and service management.
• Excellent analytical and research abilities; can synthesize information.
• Excellent written and verbal communication, and able to work independently.

Responsibilities

• Design, develop, and maintain workflows using SAP Signavio.
• Design, update, and maintain information and documentation within Docupedias.
• Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and improve operational efficiency.
• Assist in documenting and mapping existing IT processes against ITIL frameworks (e.g., Incident Management, Problem Management, Change Management, and Request Fulfillment).
• Contribute to the development and refinement of process documentation, work instructions, and standard operating procedures.
• Identify opportunities for automation and improved efficiency within existing ITIL processes.
• Support the rollout of new or updated ITIL processes.
• Assist in identifying, defining, and establishing relevant ITIL-related KPIs and metrics.
• Collect, analyze, and interpret data from various IT systems to track process performance.
• Develop and maintain dashboards and reports to visualize key metrics and trends.
• Contribute to the preparation of regular performance reports for IT leadership.

Skills

ITIL knowledge

Process oriented

Education

Bachelor's degree in IT/CS

GPA 3.0 minimum

Job description

Company Description

The Bosch Group operates in most countries in the world. With over 400,000 associates, a career at Bosch offers a chance to grow an exceptional career in an environment that values diversity, initiative, and a drive for results. If you are interested in working on the cutting-edge of technology, working at Bosch is the place for you! Bosch is expanding its semiconductor business with silicon carbide chips in the U.S. and plans to invest some $1.9 billion in the Roseville site in California in the coming years. The first SiC semiconductors will be produced here on 200-millimeter wafers as of 2026. We are committed to quality at Bosch. Our environment celebrates diversity and promotes career progression. We seek highly-skilled, creative, results-oriented people who can look at technology from a new perspective and provide surprising insight. We are looking for candidates who want to shape and drive innovation at Bosch.

Job Description

We are seeking a motivated IT Systems Engineering Intern to support the IT department at our semiconductor plant in Roseville, CA. The intern will collaborate with the Director of IT and team members to design and maintain IT workflows, improve process documentation, implement AI-driven solutions, and support ITIL process improvements.

Responsibilities

Primary Responsibilities

• Design, develop, and maintain workflows using SAP Signavio.
• Design, update, and maintain information and documentation within our Docupedias.
• Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and improve operational efficiency.

ITIL Process Implementation Support

• Assist in documenting and mapping existing IT processes against ITIL frameworks (e.g., Incident Management, Problem Management, Change Management, and Request Fulfillment).
• Contribute to the development and refinement of process documentation, work instructions, and standard operating procedures.
• Identify opportunities for automation and improved efficiency within existing ITIL processes.
• Support the rollout of new or updated ITIL processes.

Metrics & Reporting

• Assist in identifying, defining, and establishing relevant ITIL-related key performance indicators (KPIs) and metrics.
• Collect, analyze, and interpret data from various IT systems (e.g., ITSM tools and monitoring tools) to track process performance.
• Develop and maintain dashboards and reports to visualize key metrics and trends.
• Contribute to the preparation of regular performance reports for IT leadership.

Qualifications

• Currently pursuing a Bachelor's degreein IT, Computer Science or a related field.
• Skills: ITIL knowledge, process oriented
• Minimum GPA of 3.0
• Strong research and analytical skills; relationship building (interpersonal skills), and the ability to condense and synthesize information.
• Good written and verbal communication skills.
• Self-starter with the ability to work independently and collaboratively.

Preferred Qualifications

• Interest in semiconductor manufacturing

Additional Information

• This role will work on site in Roseville, CA.
• This position can be flexible with work hours and days per week
• Can work up to 19 hours per week
• Assignment may last until May/June
• Indefinite US work authorized individuals only. Future sponsorship for work authorization unavailable.

About Bosch

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

Equal Opportunity Employer, including disability / veterans.

To Learn what it is like to work at Bosch:

Manufacturing at Bosch | We create technology that is "Invented for Life" | Careers at Bosch USA - YouTube

The U.S. base salary range for this full-time position is $24.00-27.00/hr. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Your Recruiter can share more details about the specific salary range for this position during the interview process.