IT Systems Engineer Intern — AI & ITIL Workflow Design

Bosch; Roseville (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Bosch in Roseville, CA is seeking an IT Systems Engineering Intern to support the IT department at a semiconductor plant. You will design and maintain IT workflows with SAP Signavio, update Docupedias, and develop AI-driven solutions to enhance IT support processes. The role emphasizes ITIL process mapping, documentation, and KPI dashboards.

The internship offers flexible hours, up to 19 hours per week, on-site work, and potential for project-based learning in a collaborative environment.

Qualifications

• Currently pursuing a Bachelor's degree in IT, Computer Science or a related field.
• Minimum GPA of 3.0.
• Strong research and analytical skills; relationship building and the ability to condense and synthesize information.
• Good written and verbal communication skills.

Responsibilities

• Design, develop, and maintain IT workflows using SAP Signavio.
• Update and maintain information and documentation within Docupedias.
• Design and implement AI solutions using Microsoft Copilot or n8n to enhance IT support processes.
• Document and map ITIL processes (Incident, Problem, Change, Request Fulfillment).
• Develop dashboards and reports to visualize key metrics and trends.

Skills

ITIL knowledge

Process oriented

Education

Bachelor's degree in IT/CS or related field

Job description

Bosch in Roseville, CA is seeking an IT Systems Engineering Intern to support the IT department at a semiconductor plant. You will design and maintain IT workflows with SAP Signavio, update Docupedias, and develop AI-driven solutions to enhance IT support processes. The role emphasizes ITIL process mapping, documentation, and KPI dashboards.

The internship offers flexible hours, up to 19 hours per week, on-site work, and potential for project-based learning in a collaborative environment.