IT Systems Engineering Intern 19 hours per week

Bosch; Roseville (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Bosch in Roseville, CA is seeking an IT Systems Engineering Intern to support the IT department at a semiconductor plant. You will design and maintain IT workflows with SAP Signavio, update Docupedias, and develop AI-driven solutions to enhance IT support processes. The role emphasizes ITIL process mapping, documentation, and KPI dashboards.

The internship offers flexible hours, up to 19 hours per week, on-site work, and potential for project-based learning in a collaborative environment.

Qualifications

• Currently pursuing a Bachelor's degree in IT, Computer Science or a related field.
• Minimum GPA of 3.0.
• Strong research and analytical skills; relationship building and the ability to condense and synthesize information.
• Good written and verbal communication skills.

Responsibilities

• Design, develop, and maintain IT workflows using SAP Signavio.
• Update and maintain information and documentation within Docupedias.
• Design and implement AI solutions using Microsoft Copilot or n8n to enhance IT support processes.
• Document and map ITIL processes (Incident, Problem, Change, Request Fulfillment).
• Develop dashboards and reports to visualize key metrics and trends.

Skills

ITIL knowledge

Process oriented

Education

Bachelor's degree in IT/CS or related field

Job description

Your tasks

We are seeking a motivated IT Systems Engineering Intern to support the IT department at our semiconductor plant in Roseville, CA. The intern will collaborate with the Director of IT and team members to design and maintain IT workflows, improve process documentation, implement AI-driven solutions, and support ITIL process improvements.

Responsibilities

Primary Responsibilities:

• Design, develop, and maintain workflows using SAP Signavio.
• Design, update, and maintain information and documentation within our Docupedias.
• Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and improve operational efficiency.

ITIL Process Implementation Support:

• Assist in documenting and mapping existing IT processes against ITIL frameworks (e.g., Incident Management, Problem Management, Change Management, and Request Fulfillment).
• Contribute to the development and refinement of process documentation, work instructions, and standard operating procedures.
• Identify opportunities for automation and improved efficiency within existing ITIL processes.
• Support the rollout of new or updated ITIL processes.

Metrics & Reporting:

• Assist in identifying, defining, and establishing relevant ITIL-related key performance indicators (KPIs) and metrics.
• Collect, analyze, and interpret data from various IT systems (e.g., ITSM tools and monitoring tools) to track process performance.
• Develop and maintain dashboards and reports to visualize key metrics and trends.
• Contribute to the preparation of regular performance reports for IT leadership.

Your profile

• Currently pursuing a Bachelor's degree in IT, Computer Science or a related field.
• Skills: ITIL knowledge, process oriented
• Minimum GPA of 3.0
• Strong research and analytical skills; relationship building (interpersonal skills), and the ability to condense and synthesize information.
• Good written and verbal communication skills.
• Self-starter with the ability to work independently and collaboratively.

Preferred Qualifications:

• Interest in semiconductor manufacturing

Contact & additional information

• This role will work on site in Roseville, CA.
• This position can be flexible with work hours and days per week
• Can work up to 19 hours per week
• Assignment may last until May/June
• _ Indefinite US work authorized individuals only. Future sponsorship for work authorization unavailable._

About Bosch

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

"Equal Opportunity Employer, including disability / veterans."

To Learn what it is like to work at Bosch:

Manufacturing at Bosch | We create technology that is "Invented for Life" | Careers at Bosch USA - YouTube

The U.S. base salary range for this full-time position is $24.00-27.00/hr. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Your Recruiter can share more details about the specific salary range for this position during the interview process.