IT Systems Engineer — Onsite NYC, IAM & Automation

Lightningai; San Francisco (CA); Presencial; USD 120.000 - 150.000; Tempo integral

Resumo da vaga

Lightning AI, the company behind PyTorch Lightning, seeks an IT Systems Engineer to support employees and maintain internal IT systems. Based on-site at our New York City office, you’ll handle Windows/macOS devices, Google Workspace, JumpCloud, identity management, and IT projects including onboarding and access provisioning.

You’ll collaborate with the IT Manager to ensure seamless daily operations, improve processes, and deliver reliable tech support across the company.

Qualificações

• 2-4 years of experience in IT support, systems administration, or a similar technical role.
• Hands-on experience supporting Windows and macOS devices.
• Experience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.
• Experience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.
• Familiarity with identity and access management, including user provisioning, permissions, SSO, and MFA.

Responsabilidades

• Provide responsive, hands-on technical support to employees, managing requests through our IT ticketing system.
• Troubleshoot issues with devices, applications, authentication and connectivity, escalating more complex problems when needed.
• Provision, configure and maintain Windows and macOS devices.
• Administer business applications such as Google Workspace, Slack and JumpCloud.
• Support office networking, wireless connectivity, conference room technology and other IT equipment.
• Maintain IT asset records and coordinate device deployment, returns and replacements.
• Keep troubleshooting guides, system documentation and operational procedures up to date.

Conhecimentos

Troubleshooting

Customer service

Communication

Onsite support

Ferramentas

JumpCloud

Jamf

Intune

Google Workspace

Microsoft 365

Descrição da vaga

Lightning AI, the company behind PyTorch Lightning, seeks an IT Systems Engineer to support employees and maintain internal IT systems. Based on-site at our New York City office, you’ll handle Windows/macOS devices, Google Workspace, JumpCloud, identity management, and IT projects including onboarding and access provisioning.

You’ll collaborate with the IT Manager to ensure seamless daily operations, improve processes, and deliver reliable tech support across the company.