IT Systems Engineer: Onsite NYC with Automation & Support

Lightning AI; San Francisco (CA); Presencial; USD 90.000 - 104.000; Tempo integral

Benefícios oferecidos por esta vaga

Comprehensive Health Coverage

Meaningful Equity

401(k) matching

Resumo da vaga

Lightning AI, creator of PyTorch Lightning, seeks an IT Systems Engineer to support employees and maintain internal IT systems. The role partners with the IT Manager on onboarding, access provisioning, and project improvements. You’ll manage Windows/macOS devices, business apps, and networked tech, with a path to expand engineering skills.

This onsite position is based in New York City, with responsibilities across onboarding, access management, and automation initiatives to improve IT processes.

Qualificações

• 2–4 years IT support/systems administration experience.
• Hands-on Windows and macOS experience.
• Experience with enterprise apps (Google Workspace, M365).
• Identity and access management incl. provisioning, SSO, MFA.
• Networking fundamentals (DNS, DHCP, VPN).
• Troubleshooting hardware/software/authentication.
• Strong communication and customer service skills.
• Onsite NYC office support capability.

Responsabilidades

• Provide hands-on IT support to employees via ticketing system.
• Troubleshoot devices, apps, authentication, connectivity; escalate as needed.
• Configure and maintain Windows/macOS devices.
• Administer Google Workspace, Slack, JumpCloud.
• Support office networking and conference room tech.
• Maintain IT asset records and device lifecycle.
• Keep system docs and procedures up to date.
• Set up accounts and access for new hires.

Conhecimentos

Windows and macOS support

JumpCloud

Jamf

Intune

Google Workspace

Microsoft 365

SSO

MFA

DNS/DHCP

VPNs

IT ticketing

Documentation

Communication

Onsite support NYC

Ferramentas

JumpCloud

Jamf

Intune

Google Workspace

Microsoft 365

Descrição da vaga

Lightning AI, creator of PyTorch Lightning, seeks an IT Systems Engineer to support employees and maintain internal IT systems. The role partners with the IT Manager on onboarding, access provisioning, and project improvements. You’ll manage Windows/macOS devices, business apps, and networked tech, with a path to expand engineering skills.

This onsite position is based in New York City, with responsibilities across onboarding, access management, and automation initiatives to improve IT processes.