IT Systems Engineer

Lightningai; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Lightning AI, the company behind PyTorch Lightning, seeks an IT Systems Engineer to support employees and maintain internal IT systems. Based on-site at our New York City office, you’ll handle Windows/macOS devices, Google Workspace, JumpCloud, identity management, and IT projects including onboarding and access provisioning.

You’ll collaborate with the IT Manager to ensure seamless daily operations, improve processes, and deliver reliable tech support across the company.

Qualifications

• 2-4 years of experience in IT support, systems administration, or a similar technical role.
• Hands-on experience supporting Windows and macOS devices.
• Experience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.
• Experience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.
• Familiarity with identity and access management, including user provisioning, permissions, SSO, and MFA.

Responsibilities

• Provide responsive, hands-on technical support to employees, managing requests through our IT ticketing system.
• Troubleshoot issues with devices, applications, authentication and connectivity, escalating more complex problems when needed.
• Provision, configure and maintain Windows and macOS devices.
• Administer business applications such as Google Workspace, Slack and JumpCloud.
• Support office networking, wireless connectivity, conference room technology and other IT equipment.
• Maintain IT asset records and coordinate device deployment, returns and replacements.
• Keep troubleshooting guides, system documentation and operational procedures up to date.

Skills

Troubleshooting

Customer service

Communication

Onsite support

Tools

JumpCloud

Jamf

Intune

Google Workspace

Microsoft 365

Job description

Who We Are

Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems-designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

The Way We Work

The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice:

• Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping.
• Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through.
• Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together.
• Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work.
• Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most.
• Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.

What We're Looking For

Lightning AI is looking for an IT Systems Engineer to support our employees and help maintain and improve our internal IT systems. This hands-on role combines technical support, systems administration, device management and opportunities to contribute to automation and process improvements. You'll work closely with the IT Manager to keep our day-to-day IT operations running smoothly. Your responsibilities will include supporting Windows and macOS devices, administering business applications, managing user access and helping employees resolve technical issues. You'll also contribute to IT projects, including improvements to onboarding, offboarding and account provisioning. You don't need to have designed these systems yourself, but you should be comfortable administering them, troubleshooting problems and learning how to improve them. This role suits someone with practical IT support and systems administration experience who wants to develop their engineering skills within a growing team. This position is based onsite at our New York City office.

What You'll Do

IT Support & Systems Administration

• Provide responsive, hands-on technical support to employees, managing requests through our IT ticketing system.
• Troubleshoot issues with devices, applications, authentication and connectivity, escalating more complex problems when needed.
• Provision, configure and maintain Windows and macOS devices.
• Administer business applications such as Google Workspace, Slack and JumpCloud.
• Support office networking, wireless connectivity, conference room technology and other IT equipment.
• Maintain IT asset records and coordinate device deployment, returns and replacements.
• Keep troubleshooting guides, system documentation and operational procedures up to date.

Employee Lifecycle & Access Management

• Set up accounts, devices and application access for new employees.
• Carry out offboarding tasks, including removing access and coordinating equipment returns.
• Manage user accounts, groups and permissions using established procedures.
• Support single sign-on, multi-factor authentication and automated account provisioning.
• Troubleshoot login, application access and provisioning issues.
• Assist with periodic access reviews and follow least-privilege principles.

Automation & Process Improvement

• Identify recurring issues and repetitive tasks that could be simplified or automated.
• Help maintain and troubleshoot

What You'll Need

• 2-4 years of experience in IT support, systems administration, or a similar technical role.
• Hands-on experience supporting Windows and macOS devices.
• Experience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.
• Experience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.
• Familiarity with identity and access management, including user provisioning, permissions, SSO, and MFA.
• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and wireless connectivity.
• Experience troubleshooting hardware, software, authentication, and application issues.
• Familiarity with IT ticketing systems and maintaining technical documentation.
• Strong communication and customer service skills, with the ability to support employees across different technical skill levels.
• Ability to manage multiple requests, prioritize tasks, and follow through on assigned work.
• Comfortable working independently on routine tasks and collaborating with others on more complex issues.
• Interest in learning new technologies, improving IT processes, and developing systems engineering skills.
• Ability to provide onsite support at our New York City office.

Nice to Have

• Experience with identity management platforms such as JumpCloud, Okta, or Microsoft Entra ID.
• Familiarity with automated onboarding, offboarding, or account provisioning.
• Exposure to IT automation tools, scripting, APIs, or enterprise application integrations.
• Experience supporting Linux environments, engineering teams, or technical users.
• Experience with cloud platforms such as AWS or Google Cloud.
• Familiarity with GitHub or other technical collaboration tools.
• Experience supporting confer