IT Systems Engineer

Lightning AI; San Francisco (CA); On-site; USD 90,000 - 104,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Meaningful Equity

401(k) matching

Job summary

Lightning AI, creator of PyTorch Lightning, seeks an IT Systems Engineer to support employees and maintain internal IT systems. The role partners with the IT Manager on onboarding, access provisioning, and project improvements. You’ll manage Windows/macOS devices, business apps, and networked tech, with a path to expand engineering skills.

This onsite position is based in New York City, with responsibilities across onboarding, access management, and automation initiatives to improve IT processes.

Qualifications

• 2–4 years IT support/systems administration experience.
• Hands-on Windows and macOS experience.
• Experience with enterprise apps (Google Workspace, M365).
• Identity and access management incl. provisioning, SSO, MFA.
• Networking fundamentals (DNS, DHCP, VPN).
• Troubleshooting hardware/software/authentication.
• Strong communication and customer service skills.
• Onsite NYC office support capability.

Responsibilities

• Provide hands-on IT support to employees via ticketing system.
• Troubleshoot devices, apps, authentication, connectivity; escalate as needed.
• Configure and maintain Windows/macOS devices.
• Administer Google Workspace, Slack, JumpCloud.
• Support office networking and conference room tech.
• Maintain IT asset records and device lifecycle.
• Keep system docs and procedures up to date.
• Set up accounts and access for new hires.

Skills

Windows and macOS support

JumpCloud

Jamf

Intune

Google Workspace

Microsoft 365

SSO

MFA

DNS/DHCP

VPNs

IT ticketing

Documentation

Communication

Onsite support NYC

Tools

JumpCloud

Jamf

Intune

Google Workspace

Microsoft 365

Job description

Who We Are

Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction.

Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.

We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

The Way We Work

The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice:

• Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping.
• Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through.
• Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together.
• Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work.
• Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most.
• Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.

What We're Looking For

Lightning AI is looking for an IT Systems Engineer to support our employees and help maintain and improve our internal IT systems. This hands-on role combines technical support, systems administration, device management and opportunities to contribute to automation and process improvements.

You’ll work closely with the IT Manager to keep our day-to-day IT operations running smoothly. Your responsibilities will include supporting Windows and macOS devices, administering business applications, managing user access and helping employees resolve technical issues.

You’ll also contribute to IT projects, including improvements to onboarding, offboarding and account provisioning. You don’t need to have designed these systems yourself, but you should be comfortable administering them, troubleshooting problems and learning how to improve them.

This role suits someone with practical IT support and systems administration experience who wants to develop their engineering skills within a growing team.

This position is based onsite at our New York City office.

What You’ll Do

IT Support & Systems Administration

• Provide responsive, hands-on technical support to employees, managing requests through our IT ticketing system.
• Troubleshoot issues with devices, applications, authentication and connectivity, escalating more complex problems when needed.
• Provision, configure and maintain Windows and macOS devices.
• Administer business applications such as Google Workspace, Slack and JumpCloud.
• Support office networking, wireless connectivity, conference room technology and other IT equipment.
• Maintain IT asset records and coordinate device deployment, returns and replacements.
• Keep troubleshooting guides, system documentation and operational procedures up to date.

Employee Lifecycle & Access Management

• Set up accounts, devices and application access for new employees.
• Carry out offboarding tasks, including removing access and coordinating equipment returns.
• Manage user accounts, groups and permissions using established procedures.
• Support single sign-on, multi-factor authentication and automated account provisioning.
• Troubleshoot login, application access and provisioning issues.
• Assist with periodic access reviews and follow least-privilege principles.

Automation & Process Improvement

• Identify recurring issues and repetitive tasks that could be simplified or automated.
• Help maintain and troubleshoot

What You'll Need

• 2-4 years of experience in IT support, systems administration, or a similar technical role.
• Hands-on experience supporting Windows and macOS devices.
• Experience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.
• Experience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.
• Familiarity with identity and access management, including user provisioning, permissions, SSO, and MFA.
• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and wireless connectivity.
• Experience troubleshooting hardware, software, authentication, and application issues.
• Familiarity with IT ticketing systems and maintaining technical documentation.
• Strong communication and customer service skills, with the ability to support employees across different technical skill levels.
• Ability to manage multiple requests, prioritize tasks, and follow through on assigned work.
• Comfortable working independently on routine tasks and collaborating with others on more complex issues.
• Interest in learning new technologies, improving IT processes, and developing systems engineering skills.
• Ability to provide onsite support at our New York City office.

Nice to Have

• Experience with identity management platforms such as JumpCloud, Okta, or Microsoft Entra ID.
• Familiarity with automated onboarding, offboarding, or account provisioning.
• Exposure to IT automation tools, scripting, APIs, or enterprise application integrations.
• Experience supporting Linux environments, engineering teams, or technical users.
• Experience with cloud platforms such as AWS or Google Cloud.
• Familiarity with GitHub or other technical collaboration tools.
• Experience supporting conference room AV systems and office networking equipment.
• Experience with IT asset management and device lifecycle processes.
• Familiarity with SOC 2, GRC processes, or compliance management platforms such as Vanta.
• Experience supporting employees across multiple offices or distributed teams.
• Relevant IT certifications such as CompTIA, Microsoft, Jamf, or similar.

We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits.

The anticipated annual base salary range for this role is:

$90,000 - $104,000 USD

Benefits and Perks

We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success:

• Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.
• Meaningful Equity: RSUs that give employees a stake in the company's long-term success.
• Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).
• Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.
• Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments.
• Professional Development: Annual learning and development allowance to support your professional growth.
• Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.
• Sabbatical Program: Four weeks of paid sabbatical leave after four years of service.
• Flexible Work: Flexible schedules and a hybrid work model for our office-based teams.
• In-Office Meals: Complimentary meals at our office hubs.

Benefits may vary by location, team, and role.

At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Lightning AI’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.