IT Systems Engineer II — Remote & Growth Path

VC3, Inc.; Madison, Northern (WI, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote-first flexibility

Employee well-being programs

Growth & development

People-first culture

Transparent leadership

Job summary

VC3, Inc. in Madison, Wisconsin, is seeking an IT Systems Engineer II to resolve complex technical issues, manage escalated requests, and support core business technologies. You will follow the VC3 Way to deliver predictable customer outcomes.

You will train clients on technical standards, collaborate with the team, and engage vendors as needed. The role offers remote-first flexibility with onsite components and strong opportunities for growth.

Qualifications

• 3+ years relevant technical experience required
• Experience managing Windows Server, AD, DHCP, DNS, Hyper-V, VMware, VPNs
• CCNA, VMware, or Microsoft 365/Azure certifications highly desired
• Strong problem solving and decision-making skills
• Go Beyond, Own It, Be Curious, Serve as One—core VC3 values

Responsibilities

• Receive and respond to escalated service requests and changes promptly
• Mentor lower-tier engineers and assist with escalations beyond tier 1/2
• Train and educate VC3 clients on technical standards
• Troubleshoot issues across LOB applications, network, VPN, DNS, DHCP, and wireless
• Manage servers, desktops, and laptops; perform admin tasks like password resets
• Identify recurring issues and initiate problem tickets
• Recommend improvements to hardware and software
• Engage vendors and client SMEs during troubleshooting

Skills

Windows Server

Active Directory

Networking concepts

Troubleshooting

VPN

Tools

Microsoft 365/Azure

VMware

CCNA

Job description

VC3, Inc. in Madison, Wisconsin, is seeking an IT Systems Engineer II to resolve complex technical issues, manage escalated requests, and support core business technologies. You will follow the VC3 Way to deliver predictable customer outcomes.

You will train clients on technical standards, collaborate with the team, and engage vendors as needed. The role offers remote-first flexibility with onsite components and strong opportunities for growth.