IT Systems Engineer II — Cloud/CCaaS & IVR

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking an IT System Engineer II to design, deploy, and support cloud-based voice, IVR, and omnichannel routing solutions. You will collaborate with telecom, network, and application teams to ensure reliable, secure, and scalable enterprise services in a healthcare setting.

The role emphasizes lifecycle management, complex troubleshooting, and driving improvements across cloud and on‑premises platforms with a focus on security and

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 3 years’ experience in enterprise engineering or a related technical role.
• Strong knowledge of cloud, identity, automation, and integrations.

Responsibilities

• Design, implement, and manage lifecycle of enterprise technology platforms and services.
• Lead integrations, upgrades, and migrations with minimal downtime.
• Provide guidance on security, reliability, and scalability across multi-vendor environments.

Skills

Azure/AWS cloud services

Enterprise architecture

Automation & integration

CCaaS/UCaaS platforms

Monitoring & operations

Education

Bachelor’s degree or equivalent

Tools

Five9

Genesys

Microsoft 365/Teams

Cisco

Job description

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking an IT System Engineer II to design, deploy, and support cloud-based voice, IVR, and omnichannel routing solutions. You will collaborate with telecom, network, and application teams to ensure reliable, secure, and scalable enterprise services in a healthcare setting.

The role emphasizes lifecycle management, complex troubleshooting, and driving improvements across cloud and on‑premises platforms with a focus on security and