Cloud CCaaS & Telephony Engineer

Banner Health; Phoenix (AZ); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Job summary

Sonora Quest in Phoenix, Arizona, is seeking an IT System Engineer II to design, deploy, and support cloud-based voice, IVR, and CCaaS solutions for enterprise communications. You will collaborate across telecom, network, and application teams, lead migrations, implement automation and security best practices, and ensure high availability in a healthcare-driven environment.

This role offers hands-on ownership of platforms and opportunities to grow into a contact-center specialist, with a focus

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or related field.
• 3 years' experience in enterprise engineering, cloud, systems, or related technical role.
• Certifications (Azure, AWS, VMware, Five9, Microsoft 365, Cisco) are a plus.

Responsibilities

• Design, implement, administer, integrate, optimize and manage enterprise platforms.
• Lead projects and migrations with minimal downtime.
• Apply security, reliability, scalability, automation, and integration best practices.
• Collaborate with telecom, network, and application teams in a healthcare setting.
• Perform complex troubleshooting and root-cause analysis across layers.

Skills

Azure/AWS cloud

UCaaS/CCaaS

Enterprise architecture

SaaS administration

Automation/APIs/Infrastructure as Code

Troubleshooting

Security hardening

Collaboration with IT teams

Education

Bachelor's degree in IT/CS/Engineering or equivalent

Tools

Microsoft Azure

AWS

Teams/UC platforms

Job description

Sonora Quest in Phoenix, Arizona, is seeking an IT System Engineer II to design, deploy, and support cloud-based voice, IVR, and CCaaS solutions for enterprise communications. You will collaborate across telecom, network, and application teams, lead migrations, implement automation and security best practices, and ensure high availability in a healthcare-driven environment.

This role offers hands-on ownership of platforms and opportunities to grow into a contact-center specialist, with a focus