IT Systems Engineer - End-User Support (USA)

Trexquant Investment LP; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance premiums fully covered

Friendly work environment

Performance-based bonus

Job summary

Trexquant Investment LP is seeking an IT Systems Engineer for its New York office. The role involves supporting and scaling IT infrastructure, designing automated systems, and providing after-hours support for US users.

You will be responsible for managing desktops/laptops, troubleshooting IT issues, and collaborating with global IT teams. This position offers a competitive salary ranging from $120,000 to $150,000, alongside a bonus based on performance.

Qualifications

• Hands-on experience with Windows 11 and macOS.
• User identity and access management concepts.
• Basic understanding of Linux systems.

Responsibilities

• Configure and deploy desktops and laptops.
• Troubleshoot IT issues across various systems.
• Deliver reliable IT operations for the India office.

Skills

Windows 11 configuration

macOS management

Network troubleshooting

PowerShell scripting

Linux systems support

Communication skills

Education

2–5 years of experience in IT support or systems roles

Tools

Remote support tools

IT service management tools

Job description

We are looking for a highly capable IT Systems Engineer to support and scale end‑user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high‑performance environment for our company. You will also provide light, after‑hours support for US users (during India business hours) as needed.

Key Responsibilities

• Configure and deploy desktops and laptops (Windows and macOS)
• Provide first‑ and second‑line support for hardware, software, and access issues
• Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
• Manage user accounts, identity, and access controls across systems
• Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
• Troubleshoot login, MFA, VPN, email, and access‑related issues
• Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
• Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end‑user experience strategy.
• Provide functional support and troubleshooting for Linux systems
• Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure

• Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end‑to‑end across client, network, and infrastructure.
• Oversee and improve office network infrastructure, including Wi‑Fi and LAN performance and reliability.
• Assist with firewall access and connectivity issues
• Escalate complex issues as needed

Operational Responsibilities

• Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
• Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access‑related issues
• Manage and update tickets in the IT service management system
• Maintain assets inventory, tracking, and documentation.
• Ensure systems meet patching and security standards
• Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
• Act as the primary liaison for third‑party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
• Collaborate with global IT teams on support and projects
• Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

• 2–5 years of experience in IT support or systems roles
• Hands‑on experience with:
  • Windows 11 and macOS (configuration, management, troubleshooting)
  • User identity and access management concepts
  • Device management and endpoint deployment tools
  • Networking hardware and software
• Experience with remote support tools
• Working knowledge of scripting (e.g., PowerShell, Bash, Python)
• Basic understanding of Linux systems
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
• Experience with hardware and end‑user support.
• Familiarity with enterprise firewalls, switches, and wireless environments
• Excellent verbal and written communication skills with ability to explain technical concepts to non‑technical users.
• Willing to work or travel in our NYC office when upon opening

Preferred

• Experience in a multi‑office or global environment
• Familiarity with MFA, SSO, and access control best practices
• Experience with IT service management tools (e.g., ticketing systems)
• Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

• Competitive salary, plus bonus based on individual and company performance
• Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
• PPO Health, dental and vision insurance premiums fully covered for you and your dependents

Applications are open for both Stamford and New York City offices, the latter with a planned opening in October 2026.

The base salary range is $120,000 - $150,000 depending on the candidate’s educational and professional background. Base salary is one component of Trexquant’s total compensation, which may also include a discretionary, performance‑based bonus. This position is classified as overtime‑exempt.

Trexquant is an Equal Opportunity Employer.