IT Systems & Desktop Support Analyst (Mac/PC & Server)

University of California - San Francisco; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

University of California, San Francisco CVRI IT team is seeking an IT Specialist to provide workstation and server support for approximately 400 faculty and staff across PC and Mac environments. You will handle installation, maintenance, and network connectivity to the campus network and to the hospital information system (APEX).

The role also covers server support, backup systems, and management of remote access tools, with emphasis on security and reliable service delivery.

Qualifications

• Bachelor's degree in related area; and/or equivalent experience/training
• Minimum 1 year of related experience
• Demonstrated technical skills and knowledge of Macintosh and PC hardware, servers, peripherals and software
• Proven ability to install, configure and upgrade desktop systems
• Knowledge of wide area and local networks and the ability to troubleshoot problems and coordinate
• Ability to set up and install programs
• Ability to diagnose problems and determine if they are hardware, software or network and coordinate solutions
• Excellent communication skills and ability to instruct/train users
• Server file sharing, Application management. Active Directory

Responsibilities

• Set up, install and configure new and transferred PC and Macintosh computers and peripherals
• Install, maintain and troubleshoot networked Macintosh and PC hardware and software
• Diagnose hardware repair needs and coordinate vendor repairs
• Maintain equipment and software license inventory and network documentation
• Ensure hardware and software meet UCSF security requirements
• Configure and maintain servers for backups and application servers
• Manage Active Directory and remote connections

Skills

Macintosh hardware

PC hardware

Server administration

Network troubleshooting

Active Directory

Education

Bachelor's degree in related area

Tools

BigFix

Retrospect

VPN

Job description

University of California, San Francisco CVRI IT team is seeking an IT Specialist to provide workstation and server support for approximately 400 faculty and staff across PC and Mac environments. You will handle installation, maintenance, and network connectivity to the campus network and to the hospital information system (APEX).

The role also covers server support, backup systems, and management of remote access tools, with emphasis on security and reliable service delivery.