IT Systems Consultant - Hybrid Lead, ITIL & ServiceNow

State of Tennessee; Nashville (TN); Hybride; USD 56 000 - 68 000; Plein temps

Résumé du poste

State of Tennessee is seeking an Information Systems Consultant in the TennCare Information Systems division, based in Nashville. The role will manage IT systems development, implementation, delivery, maintenance, and support to serve Tennessee's vulnerable populations.

The incumbent will oversee test plans, test scenarios, and ensure adherence to operational requirements, while collaborating with stakeholders and vendor teams to deliver enhancements on schedule.

Qualifications

• Bachelor's degree and five or more years in IT project planning/management or systems analysis.
• Two+ years in lead/supervisory roles in IT applications management.
• Experience with ServiceNow and ITIL processes.

Responsabilités

• Supervise and monitor system stability and provide maintenance support activities.
• Monitor vendor performance and report KPIs to IT director; ensure timely progress.
• Follow documented procedures to record, monitor, and improve system performance.
• Review project schedules, testing results, and provide user feedback; ensure compliance with enterprise standards.

Connaissances

Project management

ITIL processes

Formation

Bachelor's degree or higher

Outils

ServiceNow

Description du poste

State of Tennessee is seeking an Information Systems Consultant in the TennCare Information Systems division, based in Nashville. The role will manage IT systems development, implementation, delivery, maintenance, and support to serve Tennessee's vulnerable populations.

The incumbent will oversee test plans, test scenarios, and ensure adherence to operational requirements, while collaborating with stakeholders and vendor teams to deliver enhancements on schedule.