IT Systems and Support Specialist

Kumho Tire USA; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Kumho Tire U.S.A., Inc. is seeking an IT Systems and Support Specialist to help employees solve technology problems and keep business systems running smoothly. This role blends hands-on IT support with ongoing operational tasks.

You will support Microsoft 365, Windows laptops, user access, basic networking, CRM/EDI issues, onboarding and offboarding, and collaborate with vendors and internal teams to improve processes. Proficiency in Korean and English is required.

Qualifications

• 1–3 years of IT support, systems support, or business application support.
• Experience with EDI operations, transaction monitoring, or system integration coordination is preferred.
• Familiarity with CRM, SharePoint, Entra ID, Intune, Power Automate/Power Apps, or Copilot is a plus.

Responsibilities

• Provide hands-on IT support for Microsoft 365, Windows laptops, peripherals, and user access.
• Investigate CRM and internal application issues, coordinate with system owners and vendors.
• Assist with onboarding/offboarding and monitor basic network connectivity.
• Collaborate with external vendors and internal teams to test EDI connections with customers.
• Monitor EDI activity, troubleshoot, and coordinate corrections through resolution.
• Track IT requests, communicate progress, and maintain user guides and SOPs.
• Support employees using Copilot and AI tools; suggest improvements and automation.
• Communicate technical issues in Korean and English across teams.

Skills

Microsoft 365

Windows OS

Troubleshooting

Networking basics

Bilingual Korean/English

Communication skills

Education

IT education or certifications

Tools

CRM

SharePoint

Entra ID

Intune

Power Automate

Power Apps

Copilot

Job description

Kumho Tire U.S.A., Inc. is seeking an IT Systems and Support Specialist who can help employees solve technology problems and keep business systems running smoothly. This role combines hands-on IT support with ongoing operational support. Professional working proficiency in both Korean and English is required.

What You Will Do

• Support employees with Microsoft 365, Windows laptops, peripherals, user access, and basic network connectivity.
• Investigate CRM and other internal application issues, coordinating with system owners and vendors as needed.
• Support account access and IT onboarding and offboarding under established procedures.
• Work with external development vendors and internal teams to establish and test EDI connections with customers and business partners.
• Monitor EDI activity, identify failed or missing transactions, perform initial troubleshooting, and coordinate corrections through verified resolution.
• Track IT requests and vendor follow-ups, communicate progress, and maintain clear user guides and operating procedures.
• Help employees use Microsoft Copilot and company-approved AI tools, and contribute ideas for practical process improvements and automation.
• Communicate technical issues and coordinate support activities in Korean and English.

What You Bring

• Professional working proficiency in Korean and English, both written and spoken.
• Practical troubleshooting skills with Windows, Microsoft 365, user accounts, and basic networking.
• A service mindset, clear communication, attention to detail, and ownership of issues through resolution.
• Ability to learn unfamiliar applications, prioritize work, and collaborate with internal teams and external vendors.
• Good judgment when handling confidential information, access permissions, and security concerns.

Preferred Experience

• Approximately 1–3 years of experience in IT support, systems support, or business application support.
• EDI operations, transaction monitoring, or system integration coordination.
• Exposure to CRM, SharePoint, Entra ID, Intune, Power Automate, Power Apps, or Copilot.
• Relevant IT education, training, or certifications; equivalent practical experience is valued.

Opportunity to Grow

Build a broad foundation in employee support and business systems, with opportunities to contribute to automation, Microsoft cloud tools, and other IT projects as your skills and business needs develop. AI or machine learning development experience is not required.

Kumho Tire U.S.A., Inc. is an equal opportunity employer.