IT Systems Analyst Project Manager

TrxNow; Johnson City (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

Paid time off

Professional development

Career advancement opportunities

Job summary

TrxNow is seeking an IT Systems Analyst/Project Manager to lead technology projects and align IT solutions with business goals. You will partner with leaders to gather requirements, analyze workflows, and support system implementations that improve efficiency and drive success.

This role collaborates with leadership, vendors, and technical teams to ensure on-time delivery within scope. The ideal candidate has 2–4 years in IT project management or business analysis, strong communication, and

Qualifications

• Bachelor's degree or equivalent experience in IT/IS/CS/Engineering.
• 2–4 years in IT project management or business systems analysis.
• Experience translating business needs into technical solutions.
• Familiarity with project management methodologies.
• Strong communication and stakeholder management.

Responsibilities

• Lead IT and business process improvement projects from planning to implementation.
• Define scope, objectives, timelines, and deliverables with stakeholders.
• Gather, analyze, and document business and system requirements.
• Coordinate cross-functional teams, vendors, and resources.
• Support Salesforce CRM enhancements and reporting.
• Develop project documentation and executive presentations.
• Monitor progress, manage risks, report to leadership.
• Analyze data to drive continuous improvement.

Skills

Analytical thinking

Project management

Business process analysis

Communication

Requirements gathering

Organizational skills

Problem solving

Excel proficiency

Education

Bachelor's degree in Information Technology/Information Systems/Computer Science/Business/Engineering

Tools

Salesforce CRM

Job description

TrxNow (Allied Dispatch Solutions, LLC) is one of North America’s fastest-growing roadside assistance and dispatch technology companies, and we are looking for an IT Systems Analyst/ Project Manager to help support our business operations.This IT role is responsible for leading technology projects while partnering with business leaders to improve processes and implement effective system solutions. This role serves as the bridge between business operations and IT by managing projects, gathering business requirements, analyzing workflows, and supporting system implementations that improve efficiency and drive organizational success.This manager position works closely with company leadership, department managers, vendors, and technical teams to ensure projects are completed on time, within scope, and aligned with business objectives. The position reports to the Senior Vice President of Process Improvement.ResponsibilitiesLead multiple IT and business process improvement projects from planning through implementation.Partner with stakeholders to define business needs, project scope, objectives, timelines, and deliverables.Gather, analyze, and document business and system requirements.Evaluate existing business processes and recommend technology-driven improvements.Coordinate cross-functional teams, vendors, and technical resources throughout the project lifecycle.Monitor project progress, manage risks, and communicate status updates to leadership.Support software implementations, system enhancements, integrations, and process improvements.Develop project documentation, process workflows, reports, and executive presentations.Analyze system and operational data to support decision-making and continuous improvement.Support Salesforce CRM enhancements, reporting, and system optimization.BenefitsHealth, dental, and vision insurance401kVoluntary Life & AD&D coverageProfessional development and career advancement opportunitiesSupportive and collaborative team environmentPaid time offBonus structureRequired QualificationsBachelor's degree in Information Technology, Information Systems, Computer Science, Business, Engineering, or a related field (or equivalent experience).2-4 years of experience in IT project management, business systems analysis, or business process improvement.Experience gathering business requirements and translating them into technology solutions.Knowledge of project management methodologies and system implementation practices.Strong analytical, organizational, and problem-solving skills.Excellent written, verbal, and interpersonal communication skills.Proficiency with Microsoft Office, including Excel.Preferred QualificationsExperience with Salesforce CRM or other enterprise business systems.Experience supporting system integrations, reporting, and data analysis.Experience with business process mapping and workflow improvement.Project management or business analysis certifications (PMP, CAPM, PMI-PBA, CBAP, Agile, or similar).