IT Systems Analyst: Microsoft 365 & Security Support

RCAP Solutions, Inc.; Worcester (MA); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

403(b) retirement plan with company’s

Long-term disability insurance

Free life insurance

HSA and FSA offerings

14 paid holidays

Your birthday is an additional paid I

Job summary

RCAP Solutions, Inc. is seeking an IT Systems Analyst to provide technical support and ensure the reliable operation of the organization’s technology environment.

You will administer Microsoft 365, manage email and mail flow, and support cybersecurity operations while collaborating with the Director of Information Technology. The role emphasizes delivering high-quality customer service to staff, documenting processes, and contributing to technology projects and improvements across RCAP Solutions

Qualifications

• Minimum 1–3 years of IT support, systems administration, or IT operations in a Windows and Microsoft 365 environment.
• Experience administering Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Strong analytical, troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities and provide excellent customer service.
• Excellent verbal and written communication skills and ability to collaborate with technical and non-technical staff, vendors, and external partners.
• Ability to maintain confidentiality and handle multiple projects simultaneously.

Responsibilities

• Respond to, troubleshoot, and resolve IT support requests via the IT ticketing system, covering hardware, software, network, Microsoft 365, and business applications issues.
• Install, configure, maintain, and support computers, mobile devices, printers, telephones, and other equipment across RCAP Solutions locations.
• Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, email administration, mail flow, and user accounts.
• Support cybersecurity efforts including security monitoring, identity and access management, vulnerability remediation, phishing investigations, and security best practices.
• Develop and maintain technical documentation, SOPs, and knowledge base articles; support projects, upgrades, deployments, and process improvements.
• Collaborate with internal departments, software vendors, and third-party support to maintain systems and resolve issues.
• Demonstrate RCAP Solutions values and contribute to a positive, inclusive work environment.
• Other duties as assigned by the Director of Information Technology.

Skills

Microsoft 365 support

Customer service

Analytical thinking

Communication skills

Self-motivated

Team collaboration

Education

Associate or Bachelor’s degree in IT/CS/IS or related field

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Entra ID / Azure AD

Intune / Security

Job description

RCAP Solutions, Inc. is seeking an IT Systems Analyst to provide technical support and ensure the reliable operation of the organization’s technology environment.

You will administer Microsoft 365, manage email and mail flow, and support cybersecurity operations while collaborating with the Director of Information Technology. The role emphasizes delivering high-quality customer service to staff, documenting processes, and contributing to technology projects and improvements across RCAP Solutions