IT Systems Analyst: Microsoft 365 & Security

RCAP Solutions, Inc.; Worcester (MA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Long-term disability

Life insurance

HSA & FSA

Paid holidays

Birthday holiday

Job summary

RCAP Solutions, Inc. is seeking an IT System Analyst to maintain and support our technology environment, including Microsoft 365, email flow, and security.

You will serve as the primary escalation point for IT service requests and work closely with the Director of Information Technology. The role requires 1–3 years in Windows and Microsoft 365, strong troubleshooting and communication skills, and the ability to manage multiple priorities while delivering excellent customer service.

Qualifications

• Associate or Bachelor's degree in information technology, computer science, information systems, or related field.
• 1–3 years of experience providing IT support in a Windows and Microsoft 365 environment.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Respond to IT support requests via ticketing system and resolve hardware, software, network, and Microsoft 365 issues.
• Install, configure, and maintain computers and devices across RCAP Solutions locations.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive; manage mail flow and user accounts.
• Support cybersecurity efforts through monitoring, IAM, vulnerability remediation, and security best practices.
• Create and maintain technical documentation, SOPs, and knowledge base articles; assist with projects and upgrades.

Skills

Microsoft 365

Exchange Online

Azure AD / Entra ID

Customer service

Troubleshooting

Documentation

Education

Associate or Bachelor’s degree in IT or related field

Tools

Exchange Online

Teams

SharePoint

OneDrive

Entra ID / Azure AD

Job description

RCAP Solutions, Inc. is seeking an IT System Analyst to maintain and support our technology environment, including Microsoft 365, email flow, and security.

You will serve as the primary escalation point for IT service requests and work closely with the Director of Information Technology. The role requires 1–3 years in Windows and Microsoft 365, strong troubleshooting and communication skills, and the ability to manage multiple priorities while delivering excellent customer service.