IT Systems & 365 Operations Analyst (Hybrid)

Lever, Inc.; Westminster (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) Retirement Plan

Paid Time Off

Company Holidays

Employee Assistance Program

Job summary

DataLab USA is seeking a skilled IT Operations/Systems Support professional to manage Microsoft 365 services, Intune device management, and identity systems in Westminster, CO. The role emphasizes end-user support, incident resolution, and cross-functional collaboration.

You will perform laptop imaging, manage AD/Azure AD, and contribute to documentation while participating in Agile processes. Local candidates only, with base salary range $70,000-$90,000 and comprehensive benefits.

Qualifications

• 3-5 years in System/IT Support or IT Operations.
• Strong hands-on experience with Microsoft 365 and Exchange Online.
• Experience managing devices with Intune (MDM/MAM) and policy configuration.
• Solid Active Directory and identity troubleshooting knowledge.
• Laptop imaging and endpoint lifecycle management.
• Familiarity with Jira in IT support or Agile environments.
• Excellent troubleshooting, documentation and customer service skills.
• Ability to work independently and with cross-functional teams.
• Experience with Linux systems administration or troubleshooting.
• Working knowledge of SQL or Python for reporting or automation.
• Familiarity with PowerShell scripting.

Responsibilities

• Provide Tier 1 & 2 end-user and system issue support across Microsoft 365 and endpoints.
• Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint.
• Manage devices using Intune including policies, compliance, and deployment.
• Perform laptop imaging, provisioning, and lifecycle support.
• Support Active Directory and Azure AD/Entra ID user accounts and groups.
• Troubleshoot email, identity, device, and access issues end-to-end.
• Track and resolve incidents using Jira and ITIL-aligned processes.
• Participate in Agile ceremonies and continuous improvement.
• Create and maintain runbooks and SOPs.
• Collaborate with Infrastructure, Security, and Platform teams on escalations.

Skills

Microsoft 365

Intune (MDM/MAM)

Active Directory

Jira

Linux systems

SQL or Python

PowerShell

AI-enabled tools

Hybrid AD/Azure AD

ITIL awareness

Analytical troubleshooting

Documentation & runbooks

Tools

Microsoft 365

Exchange Online

Intune

Active Directory

Azure AD/Entra ID

Jira

SQL

Python

PowerShell

Linux

Job description

DataLab USA is seeking a skilled IT Operations/Systems Support professional to manage Microsoft 365 services, Intune device management, and identity systems in Westminster, CO. The role emphasizes end-user support, incident resolution, and cross-functional collaboration.

You will perform laptop imaging, manage AD/Azure AD, and contribute to documentation while participating in Agile processes. Local candidates only, with base salary range $70,000-$90,000 and comprehensive benefits.