Systems Analyst I

DataLab USA; Westminster (CO); Hybrid; USD 60,000 - 73,000; Full time

Benefits offered by this job

Health, dental, vision

EAP

401(k) retirement plan

Paid time off

Company holidays

Job summary

DataLab USA is a analytics-driven consultancy delivering large-scale marketing technology solutions. The role supports Windows environments, VOIP, and remote assistance for local Westminster, CO clients, with hybrid eligibility after six months onsite. No visa sponsorship. Competitive salary and benefits.

Local candidates only. You will work with cross-functional teams to maintain security, assets, and documented procedures while delivering excellent user support and on-call coverage.

Qualifications

• 1–3 years in IT support, desktop management, or systems administration.
• Strong problem-solving and troubleshooting with a collaborative approach.
• Windows 11/Server administration, Office 365, and networking fundamentals.
• Understanding of Windows, Linux, macOS, networking, and virtualization.
• Experience with Active Directory, MDM tools (Intune/LogMeIn), endpoint security, and cybersecurity basics.
• Knowledge of cloud platforms (Microsoft 365, Azure, AWS).
• Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus.
• Strong customer service and communication; able to work independently and in a team.
• Ability to operate in audited environments and document processes.

Responsibilities

• Support Windows 11 laptops/desktops, servers, and VOIP systems.
• Troubleshoot applications and OS; provide technical user support.
• Conduct remote support sessions and deploy/patch software.
• Monitor systems, manage IT assets, and work with ticketing systems.
• Document procedures clearly and communicate with team and end users.
• Participate in after-hours on-call rotation and resolve issues independently.
• Maintain documented processes within audited environments.

Skills

Windows 11

Server administration

Office 365

Networking basics

Active Directory

Intune/LogMeIn

PowerShell

Remote support

Customer service

Cybersecurity basics

Job description

DataLab USA_™_is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.

We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA_™_has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

**No sponsorship available for this position**

**Candidate must be local to Westminster, CO**

Key Responsibilities

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
• Troubleshoot applications and operating systems while providing technical user support
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
• Document technical procedures and solutions clearly and communicate effectively with team members and end users
• Participate in after-hours on-call rotation and research and resolve technical problems independently
• Maintain documented processes within audited environments

Required Skills & Qualifications

• 1–3 years of experience in IT support, desktop management, or systems administration
• Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
• Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
• Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
• Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
• Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
• Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
• Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
• CompTIA Security+ certification or in progress

$60,000 - $73,000 a year

The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role

Health, Dental, and Vision Plans

: Comprehensive coverage to meet your healthcare needs.

Employee Assistance Program (EAP)

: Resources and support for personal and professional challenges.

401(k) Retirement Savings Plan

: Includes option for Traditional or Roth IRA to help you plan for your future.

Paid Time Off

: Enjoy paid vacation and sick leave to maintain work-life balance.

Company Holidays

: Nine paid company holidays throughout the year.

DataLab USA_™_ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.

No sponsorship available for this position.

Hybrid eligibility after 6-months of onsite 5x/week

LOCAL CANDIDATES ONLY PLEASE