IT Systems Analyst: Enterprise App & SQL Support

eNGINE; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid training/certifications

Schedule flexibility

Job summary

eNGINE seeks an IT Systems Analyst to support a client in the Pittsburgh area. The role provides day-to-day application support for a core enterprise system used across dispatch, routing, pricing, and service activities.

You will troubleshoot issues, maintain data integrity, and provide user training. The ideal candidate has 2+ years of experience in application support, strong SQL skills, and experience with enterprise software; ServiceNow familiarity is a plus.

Qualifications

• 2+ years of experience in application support, systems analysis, or a related IT support role.
• Working knowledge of SQL and relational databases for troubleshooting, data validation, and reporting.
• Experience supporting enterprise business applications, ERP systems, or other operational software.

Responsibilities

• Provide day-to-day application support, troubleshooting, and ticket resolution for a business-critical enterprise system used across 70 locations and ~4,000 users.
• Investigate and resolve application issues related to dispatch, routing, pricing, reporting, and operational workflows.
• Serve as a primary point of contact for internal users, including dispatchers, transportation supervisors, and general managers.
• Maintain system data, configurations, and user access while ensuring accuracy and operational continuity.
• Utilize SQL and relational databases to investigate issues, validate data, and support reporting requests.
• Troubleshoot application and integration issues, escalating complex problems to senior team members or external vendors when necessary.
• Assist with application testing, system enhancements, updates, and ongoing IT initiatives.
• Provide end-user training and maintain documentation to improve application adoption and support processes.
• Work independently to prioritize and resolve support requests while collaborating with internal IT teams and business stakeholders.

Skills

SQL

Relational databases

Troubleshooting

Communication

Customer service

Tools

ServiceNow

ERP systems

Job description

eNGINE seeks an IT Systems Analyst to support a client in the Pittsburgh area. The role provides day-to-day application support for a core enterprise system used across dispatch, routing, pricing, and service activities.

You will troubleshoot issues, maintain data integrity, and provide user training. The ideal candidate has 2+ years of experience in application support, strong SQL skills, and experience with enterprise software; ServiceNow familiarity is a plus.