IT Systems Analyst: End-User Support & Troubleshooting

Wachtell, Lipton, Rosen, & Katz LLP; New York (NY); On-site; USD 90,000 - 105,000; Full time

Job summary

Wachtell, Lipton, Rosen, & Katz LLP is seeking a Systems Analyst in New York. This role supports the Firm’s user and technology infrastructure, including troubleshooting software, hardware, and networking issues. The ideal candidate will possess excellent problem-solving skills and 1-3 years of experience in a technical environment. The expected base salary range is $90,000 - $105,000, commensurate with qualifications and experience. Join our team and contribute to maintaining high-quality IT service in a fast-paced legal environment.

Qualifications

• 1-3 years of experience in a technical environment.
• Experience supporting mobile devices or with Mobile Device Management platforms.
• Knowledge of VOIP technology telephone system is a plus.

Responsibilities

• Serve as initial point of contact for software and hardware inquiries.
• Troubleshoot and resolve software, hardware, and networking issues.
• Maintain accurate records of maintenance and IT inventory.

Skills

Technical support

Problem-solving

Communication

Multitasking

Customer service

Education

Associate degree in a computer-related discipline

Tools

ServiceNow

Active Directory

MS Exchange

Windows 10

Windows 11

Office 2016

Office 365

Job description

Wachtell, Lipton, Rosen, & Katz LLP is seeking a Systems Analyst in New York. This role supports the Firm’s user and technology infrastructure, including troubleshooting software, hardware, and networking issues. The ideal candidate will possess excellent problem-solving skills and 1-3 years of experience in a technical environment. The expected base salary range is $90,000 - $105,000, commensurate with qualifications and experience. Join our team and contribute to maintaining high-quality IT service in a fast-paced legal environment.