Program Director - YCCS

Paycom - ATS; New Bedford (MA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation time

401k match

Life insurance

Long-term disability

Tuition reimbursement

Job summary

Child & Family Services seeks a Clinical Program Director to oversee the YCCS program’s clinical care quality in collaboration with the Medical Director. The role drives program development, staff supervision, and compliance with regulatory standards.

The position requires a Master’s degree in a clinical field, MA licensure (LICSW/LMHC/LMFT), and 3+ years of post-licensure experience, plus 1–2 years of supervisory responsibility. It supports 24/7 program operations and cross-agency coordination.

Qualifications

• Master’s degree in Clinical Social Work, Clinical Mental Health Counseling or clinical psychology or licensure-eligible degree.
• LICSW/LMHC/LMFT license in MA with 3+ years post-licensure mental health experience.
• One to two years supervisory or program management experience.

Responsibilities

• Provide clinical oversight and ensure quality of care within the YCCS program.
• Oversee staff recruitment, training, supervision, and program development.
• Ensure compliance with CBHC/YCCS standards, licensing, and audits.
• Coordinate with Medical Director and other agencies to plan admissions, treatment and discharge.
• Maintain 24/7/365 access to YCCS services and coordinate with funding sources.

Skills

Supervisory experience

Leadership

Cultural competence

Communication skills

Driver's license

Education

Master’s degree in Clinical Social Work / Clinical Mental Health Counseling / Clinical Psychology

Job description

Job Details: Job Location: Church Street - New Bedford, MA, Education Level: Master's Degree, Salary Range: $70720.00 - $80080.00 Salary, Summary

The Clinical Program Director is responsible for the clinical oversight and quality of care within the YCCS program, in collaboration with the Medical Director. Additional supervision/support will come from the main office staff in the areas of personnel, finance, programming, and development.

YCCS is a short-term, staff-secure crisis stabilization program for youth experiencing behavioral health crises who require a structured, supervised setting as an alternative to inpatient psychiatric hospitalization or as a step-down from a higher level of care. The program provides 24/7/365 crisis stabilization, active treatment, therapeutic intervention, safety planning, family and natural support engagement, and discharge planning to support stabilization and timely return to the youth’s home, school, community, or other clinically appropriate setting.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

• Responsible for the clinical oversight and the quality of care within the YCCS program, in collaboration with the medical director
• Ensure the provision of all YCCS service components
• Available for consultations regarding emergency or urgent situations
• Program Development
• Oversee staff recruitment and training/Utilize hiring procedures that promote EEO/AA
• Responsible for oversight of budget and maintaining relationships with funding sources and community resources
• Ensure adherence to policies and regulations
• Provide administrative and clinical supervision to assigned YCCS staff, including Family Support staff, Case Managers, clinical staff, mental health counselors, and other staff as indicated; support staff development, monitor performance, and ensure supervision is documented in accordance with agency policy and applicable program requirements with partnership of the Assistant Program Director.
• Monitor program compliance with applicable CBHC/YCCS performance specifications, licensing, accreditation, payer, agency, and regulatory requirements; participate in quality assurance, risk management, utilization review, and Continuous Quality Improvement activities.
• Work within management to participate in Risk Management meetings
• Address complaints of guardians and collaterals as needed
• Develop and maintain a positive relationship with other human service agencies
• Completes performance evaluations for all subordinates
• Supports and guides staff in daily roles
• Promotes high staff morale and intervenes when there is an employee complaint, grievance, or incident
• Participate as part of each youth’s multidisciplinary treatment team within required program timeframes; review the comprehensive assessment and psychiatric assessment; and, in collaboration with the youth, caregiver/family, natural supports, Medical Director, and other team members, develop and update the initial and ongoing treatment plan consistent with program specifications.
• Participate in trainings as specified in performance specifications, (for example, UMass Clinical Assessment and Intervention training, dialectical behavioral therapy skills training, and cognitive behavioral therapy skills training)
• Utilize established information systems for meeting program standards established by Child & Family Services, Inc., the Dept. of Mental Health, DPH, EEC, COA, and funding sources or other applicable accrediting bodies
• Observe youths in structured milieu, provide supportive interventions to youths, and assist in behavioral de-escalation techniques, and/or supervision of youths as needed
• Participate in the rotation of on-call responsibilities
• Work collaboratively within Acute Care Services to cross train and provide coverage as needed.
• All members of clinical team have shared responsibility for all youth on unit. Cases will be divided as needed to meet individual youth needs
• Maintain a high quality of work at all times.
• Maintain a positive working relationship with agency staff, supervisors, and community contacts.
• Maintain a level of professionalism
• Maintain regular and timely attendance.
• Possess excellent communication, organizational and interpersonal skills
• Promote high staff morale and team atmosphere within department
• Adhere to the agency’s policy regarding confidentiality
• Ability to work within a culturally diverse and inclusive environment
• Adhere to all policies set forth in the Employee Manual
• Have a commitment to the agency’s philosophy and the ability to translate this to others
• Participate in regularly scheduled supervision, staff meetings, staff development and training curricula
• Coordinate with CBHC, YMCI/MCI, emergency departments, inpatient units, outpatient providers, schools, state agencies, caregivers, and other collateral supports to facilitate timely admissions, transitions, discharge planning, and continuity of care.
• Ensure clinical operations support 24/7/365 access to YCCS services, including timely admission, assessment, treatment planning, stabilization, discharge planning, and coordination with referral sources.
• Ensure youth and family-centered care by engaging caregivers, family members, and natural supports in assessment, treatment planning, stabilization, safety planning, and discharge planning, consistent with youth and family needs and applicable confidentiality requirements.
• Ensure clinical programming addresses co-occurring behavioral health and substance use needs, including screening, intervention, referral, and coordination with appropriate providers for substance use treatment and withdrawal-management-related needs when clinically indicated.

Physical Demands

Employee may be required to physically manage youths, if necessary, using methods and techniques approved and certified through the YCCS Program. All YCCS employees need to complete the program’s de-escalation and physical management certification training.

All 24-hour/Acute Care Services program staff are considered essential. Essential staff are defined as personnel who are expected to report to work as scheduled, regardless of holidays and/or during any emergency situation and/or agency closing (i.e., inclement weather) to ensure the ongoing operations of the program.

Due to the type of work and client needs, this position may need to work beyond a forty-hour work week. Additionally, essential staff may be required to remain on shift or work an additional shift until relief staff are available.

For overnight positions, staff are required to stay awake for the entirety of their shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications: Required Education and Experience

A completed Master’s degree in Clinical Social Work, Clinical Mental Health Counseling or Clinical Psychology or other clinical licensure eligible degree program is required. This individual must be independently licensed with an LICSW, LMHC or LMFT in the state of Massachusetts with three years of full-time or the equivalent part-time post licensure experience in a mental health setting, preferably working with children and/or families. This individual must also have one to two years of supervisory or program management experience.

Cultural Competency Qualifications:

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Benefits:

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Unum
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10Paid Holidays, and 2 Personal Days per year
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.