IT Systems Administrator — Scale IT Ops & Cloud in a Startup

REGENT Craft; North Kingstown (RI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

401(k) with company match

Flexible time off

Relocation packages available

Daily catered lunches

Job summary

REGENT is seeking an IT Systems Administrator to keep our growing startup’s IT environment reliable across sites and remote users. The role covers identity, device lifecycle, cloud platforms, and regulated‑environment support to enable teams to move quickly.

You’ll troubleshoot, implement runbooks, and help scale help desk, onboarding, and offboarding workflows while collaborating with the Director, IT & Infrastructure.

Qualifications

• Experience in help desk and ticketing, ability to troubleshoot and resolve IT issues independently.
• Experience with provisioning/deprovisioning, access reviews, accounts, groups, and permissions.
• Experience supporting device enrollment, inventory, compliance monitoring, and remediation across devices.
• Knowledge of endpoint security concepts and handling alerts per established procedures.
• Strong documentation practices for procedures, configurations, and knowledge bases in regulated environments.

Responsibilities

• Be the first line of IT support for sites and remote users and resolve Tier 1–2 tickets.
• Manage identity and device lifecycles, provisioning, offboarding, and policy enforcement.
• Conduct periodic access reviews and resolve discrepancies; escalate when needed.
• Administer cloud and SaaS platforms, manage licenses, access, and configurations.
• Monitor security alerts, patch compliance, and MFA enforcement where applicable.
• Keep accurate IT runbooks and documentation; contribute to SOPs and GRC evidence.

Skills

Help desk & ticketing

Identity & directory administration

Device lifecycle & MDM

Endpoint security fundamentals

IT documentation

Detail‑oriented & reliable

Tools

Cloud platforms

SaaS applications

MDM tools

Identity providers (IdP)

Job description

REGENT is seeking an IT Systems Administrator to keep our growing startup’s IT environment reliable across sites and remote users. The role covers identity, device lifecycle, cloud platforms, and regulated‑environment support to enable teams to move quickly.

You’ll troubleshoot, implement runbooks, and help scale help desk, onboarding, and offboarding workflows while collaborating with the Director, IT & Infrastructure.