IT Systems Administrator&OperationsSpecialist,MacOS,MDM,GoogleWorkspaceRequired,Work From H

Ginas Tech Jobs; Oregon; Híbrido; USD 41.000 - 48.000; Jornada completa

Descripción de la vacante

Ginas Tech Jobs seeks an IT Systems Administrator & Operations Specialist to independently operate and maintain our internal IT environment for a globally distributed workforce. The role emphasizes practical technical execution over IT strategy.

This remote, contract position runs for 6 months and is open to US residents only. The incumbent will manage Google Workspace, macOS endpoints via Mosyle, and identity/security workflows with a focus on reliability and documentation.

Formación

• Approximately 3–7 years of hands-on IT systems administration or IT operations experience, able to work independently as a contractor.
• Strong MacOS troubleshooting and endpoint management experience; practical MDM administration (Mosyle preferred; Jamf or Kandji relevant).
• Demonstrated Google Workspace administration, SaaS management, user provisioning, SSO, MFA, and access control experience.
• Strong Tier II technical troubleshooting, device lifecycle management, ticket prioritization, and clear technical documentation.
• Working knowledge of endpoint security basics, including encryption, patching, configuration compliance, and access review evidence.
• Comfort supporting a distributed, remote-first organization with coordination across People Operations, Security, and Engineering.
• Preferred: Access Owl, basic Bash/PowerShell scripting, Windows administration, security audit support, enterprise IT integration/migration.

Responsabilidades

• Administer Google Workspace users, groups, permissions, core productivity tools, and approved SaaS applications.
• Onboarding/offboarding provisioning and deprovisioning; maintain RBAC and access records with People Ops and Security.
• Configure and troubleshoot SSO, MFA, authentication, and identity workflows.
• Maintain system settings, licenses, integrations, and operational documentation; implement approved config changes and tool migrations.
• Administer macOS endpoints via Mosyle MDM and Apple Business Manager, including enrollment, profiles, software deployment, patching, encryption, compliance, and remote wipe.
• Own device lifecycle operations: procurement, setup, shipment, refresh, returns, disposal, and global inventory.
• Provide Tier II support for employees/contractors, resolving device/software/connectivity/authentication issues independently.
• Manage and prioritize support requests, document resolutions, improve repeatable workflows, escalate complex issues when needed.
• Coordinate with InfoSec, Infra Engineering, and Pearson partners to maintain continuity and clear ownership boundaries.
• Support Pearson integration activities such as endpoint tooling changes, identity migrations, and documentation.

Conocimientos

MacOS troubleshooting

MDM administration

Google Workspace

SSO & MFA management

Tier II support

Herramientas

Mosyle MDM

Apple Business Manager

Jamf

Kandji

PowerShell

Bash

Descripción del empleo

Job Description

IT Systems Administrator & Operations Specialist, MacOS, MDM, Google Workspace Required, Work From Home, 6 Month Contract

We are seeking a hands‑on IT Systems Administrator & Operations Specialist to independently operate and maintain the internal IT environment for a globally distributed workforce.

This is a 6 month contract opportunity. This position is 100% Remote and ONLY open for US candidates. Must be able to prove US residency.

This is an individual contributor role focused on reliable systems administration, endpoint management, identity and access, SaaS administration, and responsive employee support. The role emphasizes practical technical execution over team management or IT strategy.

IT Systems Administrator & Operations Specialist Responsibilities:

Systems, Identity & SaaS Administration - 35%

• Administer Google Workspace, user accounts, groups, permissions, core productivity tools, and approved SaaS applications.
• Execute onboarding/offboarding provisioning and deprovisioning; maintain role-based access and accurate access records in coordination with People Operations and Security.
• Configure and troubleshoot SSO, MFA, authentication, application access, and identity workflows, including Access Owl where applicable.
• Maintain system settings, licenses, integrations, operational documentation, and standard procedures; implement approved configuration changes and tool migrations.

Endpoint Management & IT Support - 40%

• Administer macOS endpoints through Mosyle MDM (Mobile Device Management) and Apple Business Manager, including enrollment, profiles, software deployment, patching, encryption, compliance, and remote wipe.
• Own device lifecycle operations: procurement coordination, setup, shipment, refresh, returns, secure disposal, and global asset inventory.
• Provide hands‑on Tier II support for employees and contractors, resolving device, software, connectivity, SaaS, and authentication issues independently.
• Manage and prioritize support requests, document resolutions, improve repeatable workflows, and elevate production‑infrastructure or complex security matters to their owners.

Security Controls, Compliance & Integration Support - 25%

• Execute Security‑approved endpoint and identity controls, including device configuration, patching, encryption, access changes, and remediation of identified issues.
• Provide device inventories, configuration records, and access evidence for Security‑led SOC 2, ISO 27001, and ISO 42001 activities; assist with access reviews.
• Support approved Pearson integration activities such as endpoint tooling changes, identity migrations, system configuration updates, documentation, and knowledge transfer.
• Coordinate with InfoSec, Infrastructure Engineering, and Pearson counterparts while maintaining operational continuity and clear ownership boundaries.

Qualifications

IT Systems Administrator & Operations Specialist Qualifications:

• Approximately 3–7 years of hands‑on IT systems administration or IT operations experience, with the ability to work independently as a contractor.
• Strong MacOS troubleshooting and endpoint management experience; practical Mobile Device Management (MDM) administration (Mosyle preferred; Jamf or Kandji relevant) and familiarity with Apple Business Manager.
• Demonstrated Google Workspace administration, SaaS application management, user provisioning, SSO, MFA, and access control experience.
• Strong Tier II technical troubleshooting, device lifecycle management, ticket prioritization, and clear technical documentation.
• Working knowledge of endpoint security fundamentals, including encryption, patch management, configuration compliance, and access review evidence.
• Comfort supporting a distributed, remote‑first organization and coordinating across People Operations, Security, and Engineering without relying on a large IT support team.
• Preferred: Access Owl, basic Bash or PowerShell scripting, Windows administration, security audit support, and enterprise IT integration or migration experience.

What success looks like:

• Employees receive timely, dependable IT support, and common issues are resolved independently with repeatable documentation.
• Mac devices remain properly enrolled, configured, patched, encrypted, inventoried, and compliant with approved endpoint policies.
• Google Workspace, SaaS access, onboarding/offboarding, SSO, and MFA operate reliably with accurate access records.
• Security‑led controls and audit evidence are implemented and maintained without transferring governance ownership to IT.
• Pearson integration work is supported through orderly changes, clear documentation, and minimal disruption to daily operations.

Benefits not included as this is a contract position.

Keywords: Palo Alto CA Jobs, Access Owl, Apple Business Manager, Bash, Contract, Contractor, Encryption, Endpoint Management, Endpoint Security, Google Workspace, Identity And Access, Infosec, ISO 27001, ISO 42001, Jamf, Kandji, MacOS, MDM, Mobile Device Management, MFA, Multi‑Factor Authentication, Mosyle, Operations Specialist, Operations, Patch Management, PowerShell, Remote, SaaS, Software As A Service, SaaS Administration, Scripting, SOC 2, SSO, Single Sign-On, Support, Systems Administration, Windows Administration, Work From Home, California Recruiters, IT Jobs, California Recruiting

Compensation: USD 30.00 - USD 35.00 - hourly