IT - Systems Administrator

Jam-Industries-4; Philadelphia (Philadelphia County); On-site; USD 50,000 - 64,000; Full time

Job summary

Jam-Industries-4 is seeking a mid-level Systems Administrator in Montréal to administer Windows Server, Active Directory, and Azure environments. You will provide L2/L3 escalation within the Infrastructure and Security team and work under guidance to ensure secure, reliable operations across North America.

The ideal candidate has strong Azure skills, solid networking knowledge, and experience supporting enterprise-scale environments.

Qualifications

• 3–6 years of hands‑on Systems Administrator experience in Windows/Azure.
• Strong Windows Server and Active Directory administration.
• Solid networking fundamentals and DNS/DHCP knowledge.
• Operational Azure experience: VMs, VNets/NSGs, Backup, Monitor, Entra Connect.
• MS 365 administration (Exchange Online, SharePoint, Teams).
• Experience supporting enterprise environments (1000–5000 users preferred).
• PowerShell scripting for administration tasks.
• Ability to provide L2/L3 support independently.

Responsibilities

• Administer Windows Server, Active Directory, DNS, and DHCP.
• Manage Azure/Entra resources, VM provisioning, storage, and monitoring.
• Handle Entra Connect hybrid identity and identity-related issues.
• Provide L2/L3 escalation for incidents and requests.
• Monitor system health, apply patches, and ensure backups.
• Document configurations and troubleshooting steps.
• Collaborate with other SysAdmins, network, security, and database teams.
• Support integrations and peripheral devices in the infrastructure.

Skills

Azure administration

Windows Server admin

Active Directory admin

Networking fundamentals

Log analysis

PowerShell scripting

L2/L3 support

Collaboration

Tools

Azure Monitor

Azure Backup

Entra Connect

Job description

Systems Administrator

Location: Montréal, QC
Department: IT
Reports to: IT Infrastructure Manager
Works under the guidance of: Lead Systems Administrator / Architect
Position Type: Full-Time

Schedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.

Role Summary

The mid-level Systems Administrator is responsible for‑ the administration, maintenance, and operational support of the organization’s Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals.

Key Responsibilities

• Administer and maintain Windows Server, Active Directory, DNS, and DHCP.
• Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups.
• Support and troubleshoot issues involving Azure hybrid identity (Entra Connect).
• Provide L2/L3 escalation for systems-related incidents and service requests.
• Monitor system health, performance, and capacity; apply patches and updates.
• Perform backup/restore operations and ensure recovery readiness.
• Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs.
• Collaborate with other SysAdmins, network, security, web/application, and SQL teams.
• Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices).
• Follow standards and direction set by the Lead SysAdmin/Architect.
• Document system configurations, procedures, and troubleshooting steps.

Required Skills & Experience

• 3–6 years of hands‑on experience in a Systems Administrator role, including at least 3 years working with Microsoft Azure in an operational capacity
• Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP).
• Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS).
• Operational experience with Microsoft Azure, including:
• Virtual Machines
• VNets, NSGs, routing basics
• Azure Backup
• Azure Monitor and basic Log Analytics
• Hybrid identity components (Entra Connect)
• Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Experience supporting enterprise or mid-sized environments (1000–5000 users preferred).
• Strong troubleshooting and analytical abilities, especially log-driven debugging.
• Basic PowerShell scripting for administration tasks.
• Ability to handle L2/L3 support independently while collaborating with senior team members.

Nice-to-Have Qualifications

• Experience with Linux or Unix appliances (bonus only).
• Familiarity with Cloudflare concepts (DNS, WAF).
• Basic understanding of SQL connectivity troubleshooting.
• Experience working in ITIL-driven or structured operational environments.

Competencies

• Strong problem-solving and analytical thinking
• Effective collaboration and communication
• Adaptability and willingness to learn
• Attention to detail and adherence to standards
• Ability to manage multiple tasks in a dynamic environment