Systems Administrator

Player 15 Group; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Player 15 Group seeks a Systems Administrator to join our Enterprise Technology team. You will support day-to-day administration of Microsoft 365, Entra ID, AWS, Windows Server, and core infrastructure while gaining hands-on experience across network and systems operations.

This role reports to the Manager, Network & Systems Operations and is designed for a developing administrator who can work independently on routine tasks while escalating complex issues to senior teammates for guidance.

Qualifications

• 1–3 years of systems, helpdesk, cloud, or infrastructure support experience.
• Experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint.
• Familiarity with Entra ID, Active Directory, MFA, and access troubleshooting.
• Basic Windows Server administration and DNS/DHCP.
• Familiarity with AWS services and cloud concepts.
• Basic networking knowledge (TCP/IP, VLANs) and troubleshooting.
• Exposure to virtualization, backup, monitoring, or security tools preferred.

Responsibilities

• Manage and support Microsoft 365 administration (Exchange Online, Teams, SharePoint, licenses, users).
• Assist Entra ID administration and identity troubleshooting.
• Support Windows Server environments, AD, file shares, and basic server maintenance.
• Provide infrastructure monitoring, runbooks, and asset inventory.
• Execute routine changes per change management; maintain server environments.
• Assist with backup validation, patching, and disaster recovery readiness.
• Support multi-site connectivity across HQ, Arena, and facilities.
• Contribute to lifecycle management and hardware refresh activities.

Skills

Microsoft 365 administration

Entra ID

AWS

Windows Server

Active Directory

Networking basics

Troubleshooting

Documentation

Problem solving

Education

Bachelor’s degree in IT or related field

High school diploma or GED

Equivalent experience accepted

Tools

DNS

DHCP

VLANs

VMs/Virtualization

Job description

We are seeking a motivated Systems Administrator to join our Enterprise Technology team. In this role, you will support the day-to-day administration, troubleshooting, and maintenance of Microsoft 365, Entra ID, AWS, Windows Server, and core infrastructure services while developing hands‑on experience across network and systems operations.

This role reports directly to the Manager, Network & Systems Operations and operates within established infrastructure standards. The position is designed for a developing administrator who can work independently on routine tasks while escalating complex technical, security, and infrastructure issues to senior team members.

Your Role on the Team

Infrastructure Administration

• Manage and support Microsoft 365 administration, including user accounts, licenses, groups, Exchange Online, Teams, SharePoint, and related services
• Help with managing Entra ID administration, including user lifecycle management, group membership, MFA, conditional access support, and identity troubleshooting
• Support Windows Server environments, Active Directory services, file shares, permissions, and basic server maintenance
• Experience working with and troubleshooting virtual machines/Servers
• Assist with AWS administration tasks such as monitoring resources, supporting access requests, reviewing basic configuration items, and escalating issues as needed
• Assist with infrastructure monitoring, documentation, inventory updates, and routine operational checks

Execution & Implementation

• Execute routine infrastructure changes in accordance with established change management standards
• Assist with building, configuring, and maintaining development, test, and production server environments
• Support system patching, software updates, and scheduled maintenance activities under guidance from senior team members
• Assist with backup validation, restore testing, and disaster recovery readiness activities
• Support vulnerability remediation, endpoint/server hardening, and security hygiene tasks
• Contribute to infrastructure lifecycle, asset tracking, and hardware refresh activities

Operational Support

• Provide advanced support for escalated Microsoft 365, identity, server, and connectivity issues
• Participate in on-call rotation and provide support during game days and major events as needed
• Maintain accurate documentation, configuration notes, runbooks, and asset inventory records
• Support multi-site connectivity coordination across facilities including HQ, Arena, Practice Facilities, and colocation environments

Continuous Improvement

• Contribute to process improvement initiatives within Network & Systems Operations
• Strengthen cross-functional alignment with Helpdesk, Security, Arena Technology, and business teams

Your Skills and Experience

Technical Experience

• 1–3 years of systems, helpdesk, cloud, or infrastructure support experience
• Working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, licensing, and user support
• Familiarity with Entra ID, Active Directory, user lifecycle management, MFA, groups, and access troubleshooting
• Basic understanding of Windows Server administration, server roles, file permissions, and common infrastructure services such as DNS and DHCP
• Familiarity with AWS services, cloud administration concepts, identity/access management, and basic resource monitoring
• Basic networking knowledge, including TCP/IP, VLANs, routing, switching, wireless connectivity, and troubleshooting methodology
• Exposure to virtualization, backup, endpoint management, monitoring, or security tools preferred

Professional Capabilities

• Foundational troubleshooting skills with a willingness to learn, ask questions, and follow issues through resolution
• Ability to work within defined operational standards, change management processes, and escalation paths

• Strong documentation discipline and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Clear written and verbal communication skills
• High degree of professionalism, accountability, and discretion
• High school diploma or GED required
• Bachelor’s degree in Information Technology or related field preferred; equivalent experience accepted

• Relevant certifications such as Microsoft Fundamentals, AWS Cloud Practitioner or other related certs are a plus