IT Systems Administrator

American Place; Waukegan (IL); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Matches 50% of your contribution, up 4

Educational Tuition Reimbursement

Paid Time Off

Ventra Program, EAP programs

Job summary

American Place Casino in Chicagoland is seeking an Information Systems Administrator to support, install, administer, and optimize applications, systems, hardware, software, and services, including Active Directory, DNS/DHCP, and information security. This role reports to the IT Systems Engineer and requires off-hours work and weekend coverage.

You will oversee the IT service desk, manage incidents and requests, monitor KPIs, ensure SLAs, document issues, collaborate with service providers, and

Qualifications

• Bachelor’s degree in Computer Science or MIS required.
• Alternatively, 1–3 years of relevant experience acceptable.
• 1–3 years of hands-on network and PC troubleshooting experience.
• Solid understanding of TCP/IP and networking concepts.
• Ability to manage existing infrastructure for 24/7 operation.
• Experience engineering server, storage and shared infrastructure services.
• Proficiency in troubleshooting hardware, software and networking OSes.

Responsibilities

• Oversee daily IT service desk operations including incidents and requests.
• Monitor KPIs to evaluate service desk performance and identify improvements.
• Enforce service desk policies, procedures and SLAs.
• Prioritize and delegate tasks to ensure swift incident resolution.
• Troubleshoot and document complex technical issues and customer complaints.
• Collaborate with service providers to maintain service quality and SLAs.
• Provide regular reports and updates to IT management on performance.

Skills

Network troubleshooting

PC troubleshooting

TCP/IP networking

Incident management

Service desk

KPIs reporting

IT infrastructure

Documentation

Vendor coordination

Education

Bachelor’s degree in Computer Science or MIS

Tools

Active Directory

DNS/DHCP

Windows Server

Job description

Who WE are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated
for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

Who WE are looking for:

An Information Systems Administrator is an IT professional who supports an organization's IT department. They work closely with their IT leadership team to support, install, administer, and optimize applications, systems, hardware, software, and services, including application and file servers, Active Directory, DNS/DHCP, printing, and information security, including SSO. Their role is to ensure the smooth and secure operation of an organization's technological systems. This role reports directly to the IT Systems Engineer. Assist with incidents and request resolution in collaboration with the IT team per APC IT policies and procedures to ensure all incidents and requests are resolved to service-level agreements. The successful candidate will be responsible for supporting efficiencies in IT systems and security to support APC end-users while delivering world-class service. The appropriate candidate should This position will require off-hours work during scheduled maintenance windows or resolution of service disruption, as well as weekend coverage.

Job titles similar to this role include:

• IT Administrator
• Network Administration
• IT Specialist

What is expected of YOU:

As the overseer of daily operations at the IT service desk, your responsibilities encompass a range of critical tasks. These include managing incident resolution, service requests, and providing user support. You'll be tasked with vigilantly monitoring key performance indicators (KPIs) to evaluate service desk performance, identifying areas ripe for enhancement. It will also be incumbent upon you to ensure adherence to service desk policies, procedures, and best practices, thereby optimizing service delivery efficiency. Prioritization and delegation of tasks will be pivotal in maintaining a swift resolution of incidents and service requests. You'll also be expected to adeptly troubleshoot and meticulously document complex technical issues and customer complaints, addressing them promptly and satisfactorily. Collaboration with service providers to guarantee service quality and compliance with service level agreements (SLAs) will be essential. Furthermore, your role entails the provision of regular reports and updates to IT management, offering insights on service performance, ongoing issues, and strategic initiatives.

Experience YOU will need:

• Bachelor’s degree in Computer Science or Management Information Systems (MIS) required
• Alternatively, 1-3 years of relevant experience acceptable
• 1-3 years of hands-on experience in network and PC troubleshooting and resolution
• Solid understanding of TCP/IP and networking concepts
• Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation
• Capability to engineer server, storage, and other shared infrastructure services
• Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems
• Monitor and maintain various systems, including servers, desktops, laptops, mobile devices, Wi‑Fi networks, and corporate telephony
• Take corrective actions as necessary
• Demonstrate experience in monitoring key performance indicators (KPIs) to evaluate service desk performance and identify opportunities for improvement
• Ability to align infrastructure services with mission‑critical technology services under IT management

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25+ pounds at a time.

Certificates, Licenses, Registrations:

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks:

• Medical, Dental, Vision
• Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program, EAP programs, etc.

Salary Range:

• 50,000 to 82,500

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.