IT Systems Administrator

Insilico Medicine; Cambridge (MA); Ibrido; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Insilico Medicine, a global AI-driven drug discovery company, is seeking a full-time IT Systems Administrator for its North American offices with a two-thirds end-user operations focus and one-third cloud infrastructure work. The role involves on-site support in Boston with some remote coverage for global colleagues, and managing IAM, M365/Entra ID, Google Workspace, and AWS services.

You will handle provisioning, licensing, and troubleshooting for critical apps like Zoom, Slack and Atlassian,

Competenze

• 5+ years in corporate IT support or systems administration with end-user responsibility.
• Administrator-level experience with Microsoft 365 / Entra ID and Google Workspace.
• Hands-on Microsoft Intune experience, or comparable MDM (Jamf or Workspace ONE).
• Strong Windows 11 and macOS troubleshooting, with DNS, DHCP, TCP/IP and VPN knowledge.
• Demonstrated hands-on AWS administration across EC2, VPC, IAM and S3.
• Experience with hardware procurement, vendor management and Jira Service Management.

Mansioni

• Endpoint & Workplace IT: Administer M365/Entra ID and Google Workspace; manage Intune across Windows and macOS; provide Tier 1-2 user support; procure hardware; onboard/offboard accounts and assets; manage licenses and access for business apps; maintain office network and conferencing.

Conoscenze

M365 Entra ID

Google Workspace

Microsoft Intune

Windows 11 troubleshooting

macOS troubleshooting

DNS DHCP TCPIP

VPN

AWS administration

AWS IAM S3

Jira Service Management

End-user support

English communication

Strumenti

Jira Service Management

Microsoft Intune

Jamf

Descrizione del lavoro

INSILICO MEDICINE
IT Systems Administrator
Boston, MA | Full-time, On-site (Hybrid): 4 days onsite/one day remote | Global Corporate IT

The Role

Insilico Medicine is a global AI-driven drug discovery company. We are hiring a full-time IT Systems Administrator to provide on-site IT support for our North American offices and to contribute hands-on to our global cloud infrastructure.
The scope is deliberately hybrid: approximately two-thirds end-user and endpoint administration, one-third cloud infrastructure operations. You are the person colleagues turn to when a laptop fails — and equally the person who can launch an EC2 instance, correct a VPC route, or tighten an IAM policy.

Responsibilities

Endpoint & Workplace IT

• Identity & collaboration platforms. Administer Microsoft 365 / Entra ID and Google Workspace as tenant administrator - user lifecycle, licensing, mailboxes, shared drives, groups, MFA and conditional access.
• Endpoint management. Deploy and operate Microsoft Intune across Windows and macOS: enrollment, compliance and configuration policies, application delivery, patching and encryption.
• User support. Deliver responsive Tier 1-2 support in person and through the ticketing system for Boston and Montreal, with remote coverage for global colleagues.
• Hardware lifecycle. Own laptop and peripheral procurement through approved vendors, imaging and deployment, asset inventory, warranty and secure disposal.
• Onboarding & offboarding. Execute a documented, auditable process covering accounts, hardware, access and data handover.
• Business application support. Manage licensing, access requests, provisioning, and troubleshooting for business-critical applications, including Zoom, Slack, Atlassian, and other software.
• Office infrastructure. Maintain conferencing, Wi-Fi and local network equipment across the North American offices.

Cloud Infrastructure Operations (AWS-primary)

• Compute. Provision and operate cloud compute - EC2 instance sizing, AMIs, EBS volumes, snapshots and scheduling, with OS-level troubleshooting on Linux and Windows.
• Networking. Manage VPC subnets, route tables, gateways and security groups, along with VPN connectivity between offices and cloud environments.
• Access governance. Administer IAM across multiple accounts: roles, policies, federation, MFA enforcement, key rotation and least-privilege reviews.
• Core services. Support S3, Route 53, CloudWatch and CloudTrail, and their Azure equivalents where applicable.
• Cost & governance. Drive tagging discipline, idle-resource cleanup and right-sizing recommendations across cloud accounts.
• Perform other duties as assigned.

Requirements

• 5+ years in corporate IT support or systems administration, with direct end-user responsibility.
• Administrator-level experience with Microsoft 365 / Entra ID and Google Workspace.
• Hands-on Microsoft Intune experience, or a comparable MDM platform such as Jamf or Workspace ONE.
• Strong Windows 11 and macOS troubleshooting, with solid grounding in DNS, DHCP, TCP/IP and VPN.
• Demonstrated hands-on AWS administration across EC2, VPC, IAM and S3.
• Experience with hardware procurement, vendor management and a ticketing system such as Jira Service Management.
• A service-oriented approach with non-technical scientists and executives, and a proven ability to respond quickly and resolve end-user issues through to closure under time pressure.
• Professional written and spoken English. This role coordinates daily with IT colleagues in other regions and all technical documentation and operational procedures are produced and maintained in English.
• Based in Boston and comfortable collaborating across U.S., Middle Eastern, and Asian time zones.

Preferred

• Microsoft Azure administration - subscriptions, virtual machines, virtual networks, RBAC and cost management. We operate across both AWS and Azure, so this is a meaningful advantage.
• Scripting in PowerShell, Bash or Python to automate routine administration.
• Experience in biotech, pharmaceutical or other regulated environments.