Systems Support Administrator

Codexis; Redwood City (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k with company match

Employee Stock Purchase Program

Paid time off

Life Insurance

Wellness programs

Onsite gym

Lunch program

Job summary

Codexis is seeking a Systems Support Administrator to serve as the primary IT contact, supporting Windows, Microsoft 365, and cloud apps for employees and lab teams. You will troubleshoot end-user and lab computing issues and help maintain IT infrastructure while collaborating with senior engineers on more complex problems.

Responsibilities include onboarding/offboarding, imaging and deploying Windows devices, printer setup, conference room tech, and ensuring security and uptime across our

Qualifications

• Bachelor's degree in information technology or related field.
• 2-3 years of hands-on IT support experience or equivalent.
• Experience supporting Windows 10/11 and Microsoft 365 apps (Outlook, Teams, OneDrive) for end users.
• Experience imaging, deploying, and replacing Windows computers, including user data migration.
• Experience creating and managing user accounts, groups, and password resets in Active Directory or the Microsoft 365 admin center.
• Experience troubleshooting TCP/IP, DNS, DHCP, Wi‑Fi, and VPN connectivity issues.
• Experience installing and troubleshooting local and network printers.
• Experience working a ticket queue and documenting resolutions in a ticketing system.
• Experience supporting non-technical users by phone, chat, and in person.
• Availability for occasional after‑hours or weekend work for maintenance windows and urgent issues.

Responsibilities

• End-User and Helpdesk Support: diagnose and resolve Tier 1-2 issues for Windows, mobile devices, MS 365, LAN/Wi‑Fi/VPN.
• Lab Computing Support: deploy/upgrade lab computers and printers with minimal downtime.
• Microsoft 365 and Cloud Administration: manage users, licenses, MFA, SharePoint, OneDrive; review phishing quarantines.
• Systems Administration: maintain Windows Server services, hybrid identity, file/print apps; escalate as needed.
• Asset Management and Documentation: maintain IT asset inventory; write knowledge base articles.

Skills

Windows support

Microsoft 365

Active Directory

Networking basics

Printer support

Onboarding/offboarding

Imaging & deployment

Ticketing system

Remote support

Education

Bachelor's degree in IT or related field

Tools

Intune

Entra ID

Okta

SharePoint Online

OneDrive

Barracuda Email Security Gateway

Microsoft Defender for Office 365

PowerShell

Windows Server

Clonezilla

VPN

Job description

Description

About the Opportunity:

As a Systems Support Administrator, you will serve as a primary point of contact for IT at Codexis, providing hands‑on support to employees and lab teams while helping administer and maintain our Windows, Microsoft 365, and IT infrastructure environments. You will independently troubleshoot a range of end‑user, lab computing, cloud application, systems issues, and support day‑to‑day IT operations.

In this role you will be responsible for:

End-User and Helpdesk Support | 45%

• Serve as a primary point of contact for IT support, independently diagnosing and resolving Tier 1-2 technical issues for Windows computers, mobile devices, Microsoft 365 applications, and LAN, Wi‑Fi, and VPN connectivity, both in person and remotely.
• Manage employee IT onboarding and offboarding activities, including user accounts, licenses, permissions, device setup, equipment return, and access changes.
• Plan and complete computer upgrades, replacements, and refresh activities,including user data migration, system configuration, deployment, and user handoff.
• Image, configure, and deploy Windows computers using Clonezilla, troubleshooting imaging and deployment issues and escalating more complex problems as appropriate.
• Install, configure, and troubleshoot local and network printers, peripherals, and related end‑user technology.
• Set up and support conference room technology, including Microsoft Teams meetings and recording, and independently troubleshoot common audio, video, connectivity, and device issues.
• Identify recurring end‑user issues, investigate potential root causes, and recommend practical solutions or process improvements to improve the employee support experience.

Lab Computing Support | 25%

• Deploy and upgrade lab computers connected to scientific instruments, coordinating with lab staff to minimize research downtime.
• Install, configure, and troubleshoot lab label printers.

Microsoft 365 and Cloud Application Administration | 15%

• Manage Microsoft 365 users, licenses, security groups, distribution lists, and MFA.
• Manage SharePoint Online site permissions and resolve OneDrive for Business sync and storage issues.
• Review quarantined email and investigate reported phishing in Barracuda Email Security Gateway and Microsoft Defender for Office 365.
• Troubleshoot access and configuration issues across assigned Microsoft 365 and cloud applications and identify recurring issues that may require configuration or process improvements.

Systems Administration | 10%

• Maintain Windows Server services (AD DS, DNS, DHCP, and Group Policy), hybrid identity with Microsoft Entra ID, and file, print, and application servers under the direction of senior engineers.
• Independently diagnose and resolve routine to moderately complex systems issues, using technical judgment to determine when escalation to senior engineers is appropriate.

Asset Management and Documentation | 5%

• Maintain the IT asset inventory, tracking hardware from purchase through deployment, reassignment, and retirement.
• Write and update knowledge base articles and runbooks for recurring issues.

Requirements

• The essential requirements of the job include:
• Bachelor's degree in information technology or a related field, plus 2-3 years of hands‑on IT support experience or equivalent experience.
• Experience supporting Windows 10/11 and Microsoft 365 apps (Outlook, Teams, OneDrive) for end users.
• Experience imaging, deploying, and replacing Windows computers, including user data migration.
• Experience creating and managing user accounts, groups, and password resets in Active Directory or the Microsoft 365 admin center.
• Experience troubleshooting TCP/IP, DNS, DHCP, Wi‑Fi, and VPN connectivity issues.
• Experience installing and troubleshooting local and network printers.
• Experience working a ticket queue and documenting resolutions in a ticketing system.
• Experience supporting non-technical users by phone, chat, and in person.
• Availability for occasional after‑hours or weekend work for maintenance windows and urgent issues.

Additional experience that would be valuable for this role includes:

• Microsoft Intune device enrollment, app deployment, and compliance policies.
• Microsoft Entra ID and Okta administration, including SSO and MFA.
• SharePoint Online and OneDrive for Business administration.
• Barracuda Email Security Gateway and Microsoft Defender for Office 365 administration.
• Windows Server administration (AD DS, Group Policy, DNS, and DHCP).
• PowerShell scripting to automate routine administrative tasks.
• Supporting Microsoft 365 Copilot and other AI productivity tools within approved governance policies.
• Supporting scientific applications, lab instrument PCs, and label printers in a research environment.

Join us!

• Medical, Dental and Vision Insurance
• Basic Life, AD&D, Short- and Long-Term Disability Insurance
• 401k with Company Match up to 4%
• Company Equity
• Generous Paid Time Off including 18 Company Holidays (with a summer and winter shutdown), Vacation, and Wellness Time
• Annual Lifestyle Account for reimbursement of fitness programs, equipment and more
• Employee Stock Purchase Program (ESPP)
• Flexible Spending Accounts (Commuter/Parking, Dependent Care & Healthcare)
• Student Debt Program (Company Contribution to Loans)
• Mental Health Wellness Program
• Subsidized onsite lunch program
• Onsite Gym facilities
• Paid Parental Leave

And More!