IT System Engineer (DC)

FII; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

FII is seeking an IT Support Specialist in Houston, Texas to maintain and optimize our internal IT infrastructure. The ideal candidate will provide desktop maintenance and support, manage network components, and ensure smooth operations within our office and production environments. Responsibilities include troubleshooting network issues, managing Microsoft 365 support, and maintaining security tools. Successful candidates should demonstrate strong technical skills and the ability to collaborate effectively within a team.

Qualifications

• Strong technical expertise in maintaining IT infrastructure.
• Experience with Microsoft OS, particularly Windows 10 and Windows Server.
• Understanding of network infrastructure and cybersecurity tools.

Responsibilities

• Provide internal desktop maintenance support and troubleshoot network issues.
• Respond to Microsoft 365 issues, collaborating with admins on resolutions.
• Manage and maintain on-premises domain controllers and network components.
• Support phone systems and provide backup/restore support.

Skills

Technical expertise

Proactive problem-solving

Collaboration

Networking knowledge

Cybersecurity knowledge

Tools

Microsoft Office

Windows Server

Cisco IP Phones

HP ProLiant servers

Job description

The ideal candidate will be responsible for maintaining and optimizing our internal IT infrastructure, supporting primarily on-premises office and production environments, and ensuring the smooth operation of our desktop, network, servers, and communication systems. This role requires strong technical expertise, proactive problem-solving skills, and the ability to collaborate effectively within a team.

Responsibilities

• Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS.
• Provide IT support to users on hardware, wired and wireless network, application.
• Respond promptly to and resolve Microsoft 365 issues at users’ level; collaborate with Microsoft 365 admin on issue resolution.
• Manage and maintain on-premises domain controllers and deploy/optimize policies.
• Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms.
• Collaborate with the IT team to assist with other IT operations‑related tasks as needed.
• Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site.
• Provide internet service and control/monitoring web activities.
• Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp) server.
• Maintain and configure Windows update and antivirus system.
• Respond to urgent network alerts during business hours and off‑hours, with pre‑assigned on‑call schedule, to prevent and minimize downtime.
• Support Phone System and IP Phone (Cisco IP phone Call Manager).
• Provide Data Backup/Restore Support.
• Prepare to learn and take new and emerging IT‑related job functions, cloud, AI, cybersecurity compliance, under management’s guideline.
• Report and escalated issues to the IT manager in a timely manner.
• Participate in IT meetings/discussions to update project/ticket/assignment status.

Technical Knowledge

• Microsoft OS, Windows 10, Windows 11, Windows Server 2012 and beyond, MS Office suites, Microsoft 365 client, MS SQL.
• Good understanding/experience of network infrastructure.
• Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, MS MDE EDR, Fortinet FortiGate, Symantec.
• Network monitoring and management tools experience.
• HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier.