System Administrator I (Remote)

Innovative Technical Solutions BV; EUA; Híbrido; USD 9600 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive Health Plans / HMO

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Resumo da oferta

Intelligent Technical Solutions is seeking a System Administrator to deliver remote IT support and hands-on troubleshooting across Windows, Mac, and cloud environments. You’ll manage updates, user issues, and escalate where needed, keeping client systems secure and reliable.

You will operate in a fast-paced team, handle on-call after-hours and weekend support for onsite and remote operations, and contribute to MSP-style IT service delivery with strong customer service and problem-solving skills.

Qualificações

• Experience troubleshooting Windows and Mac OS.
• Experience with Server 2016–2025.
• VMware and Hyper-V virtualization experience.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of three years in IT Support or similar.
• Knowledge of firewalls, switches, network architecture & troubleshooting.
• Proficient with MS Office, Active Directory, backup software & endpoint security.
• MSP experience is highly desirable.
• Active Server Certifications are preferred.

Responsabilidades

• Resolve workstation OS issues and printer problems.
• Address standard business application issues (Office).
• Handle line-of-business apps like SAGE ERP and QuickBooks with vendor support.
• Manage M365 administration issues as needed.
• Tackle server issues and basic/intermediate networking tasks.
• Serve as escalation point for technicians.
• Participate in an on-call rotation for after-hours and weekend support.

Conhecimentos

Windows & Mac OS support

Server 2016–2025

VMware & Hyper-V

Azure

Entra Admin Center

Active Directory

MS Office support

Endpoint security

MSP experience

NBI clearance (PH)

Formação académica

Active Server Certifications

Ferramentas

Microsoft Entra Admin Center

Descrição da oferta de emprego

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPI's

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Job Requirements

• Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:30 AM to 5:30 PM EST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.44/hour and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.