IT Network & Systems Admin (Onsite - Dallas)

Intelligent Technical Solutions; Dallas (TX); Hybrid; USD 52,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training andcertifcation

Job summary

Intelligent Technical Solutions is seeking a Network Administrator to deliver on-site and remote IT support for diverse clients. You will troubleshoot workstation, printer, and business application issues, with emphasis on M365, Azure, and virtualization technologies.

The role requires strong customer service, problem-solving, and an ability to work in a fast-paced MSP environment. The position includes an on-call rotation and daily exposure to server, network, and security tasks, with

Qualifications

• Minimum of five years experience in IT support or similar role.
• Willing to work full-time on-site at company office or client sites.
• Experience troubleshooting Windows and Mac OS.
• Experience with Server 2016–2025.
• Experience with VMware and Hyper-V virtualization.
• Experience supporting M365 and Azure.
• Proficient in Microsoft Entra Admin Center.
• Proficient in Firewall rules, VLAN, APs and VPN tunnels.
• Active Network Certifications preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle.

Responsibilities

• Resolve workstation OS issues with minimal assistance.
• Handle printer issues of various kinds.
• Resolve standard business application issues (Office, etc.).
• Address line-of-business apps like SAGE ERP and QuickBooks.
• M365 administration issues of any kind.
• Troubleshoot server issues of any kind.
• Troubleshoot networking issues of any kind.
• Serve as escalation point for technicians.
• Participate in an on-call rotation for after-hours and weekend support.

Skills

Windows troubleshooting

Mac OS troubleshooting

Networking

VLAN configuration

Firewall management

VPN management

M365 administration

Azure

VMware

Hyper-V

Entra Admin Center

On-site support

Tools

VMware

Hyper-V

M365

Azure

Entra Admin Center

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.


• Printer issues of any kind.


• Standard business application (Office, etc.) issues of any kind.


• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.


• M365 administration issues of any kind.


• Server issues of any kind.


• Networking issues of any kind.


• Escalation point for technicians.


• Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on‑site, either at the company office or client locations as required.


• Experience with Windows and Mac OS troubleshooting.


• Experience with Server 2016 through 2025.


• Experience with VMWare and Hyper V Virtualization.


• Experience supporting M365 and Azure.


• Proficient in Microsoft Entra Admin Center.


• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.


• Minimum of five years experience in IT Support or a similar role.


• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.


• Advanced understanding of managing, and troubleshooting networks.


• Advanced understanding of virtualized environments.


• Experience with Managed Service Providers (MSPs) is highly desirable.


• Active Network Certifications are preferred.


• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• CSAT: Scores filled out by clients using the rating system in tickets.


• Quality Score: Assessments performed by the training and quality team.


• Utilization: Hours entered into tickets in the ticketing system.


• Hours / Ticket: Average number of hours entered per service ticket.


• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $37.95/hour up to $42.90/hour and vary by experience and location.

Benefits

• Medical Insurance Plan.


• Dental & Vision.


• Life Insurance.


• Disability Coverage.


• Paid Time Off (starts at 15 days per year).


• Maternity/Paternity Leave.


• Paid US Holiday.


• Retirement Plan.


• Salary Advancement/Loan.


• Health & Wellness Program.


• Company-paid training and certification.


• Supplemental Life Insurance (Employee-paid).


• Supplemental Health Plans (Employee-paid).