IT System Administrator I (Onsite - Dallas)

Intelligent Technical Solutions; Dallas (TX); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif.

Supplemental Life Insurance

Job summary

Intelligent Technical Solutions is seeking a System Administrator to deliver onsite and remote IT support, troubleshooting a range of issues from workstations to servers. You will manage Windows/macOS environments, verify Office and security tooling, and help clients optimize their IT operations.

The ideal candidate has 3+ years in IT support, experience with Server 2016–2025, VMware/Hyper‑V, and MS 365/Azure, plus a valid driver's license for client visits.

Qualifications

• Experience troubleshooting Windows and Mac OS in a professional setting.
• Experience with Server 2016–2025 installations, updates, and maintenance.
• Familiarity with virtualization platforms like VMware and Hyper‑V.
• Proficiency with Microsoft 365 and Azure administration and support.
• Minimum three years in IT support or a similar role.
• Basic knowledge of firewalls, switches, and general network architecture.
• Proficient with MS Office, Adobe products, Active Directory, backup software, endpoint security, mobile devices, and common business apps.
• Experience with MSPs is desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Provide onsite and remote IT support to clients.
• Troubleshoot workstation OS, printer, and business application issues.
• Address line‑of‑business app issues (e.g., SAGE ERP, QuickBooks) with vendor help as needed.
• Resolve server issues and basic/intermediate networking problems.
• Act as escalation point for technicians.
• Participate in on‑call rotation for after‑hours and weekend support.

Skills

Windows/macOS support

Server 2016-2025

VMware/Hyper-V

MS 365 & Azure

IT support experience

Networking basics

AD/Office/Adobe

MSP experience

Server certifications

Driver's license

Tools

VMware

Hyper-V

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on‑call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

• Willing to work full-time on‑site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's:

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $27.17/hour up to $32.76/hour and vary by experience and location.

Benefits

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.
• Supplemental Life Insurance (Employee-paid).
• Supplemental Health Plans (Employee-paid).